{bc}
Apply
workday

Student Success Manager - Nursing

Kaplan
Remote, USA
Full-time
Manager · 3+ years experience
Remote
Discovered 3 weeks ago
Salesforce

Full Job Posting

Location

  • Remote/Nationwide, USA
  • Additional Locations
  • Employee Type
  • Employee
  • Job Functional Area
  • Admissions
  • Business Unit
  • 00091 Kaplan Higher ED
  • Diversity & Inclusion Statement:
  • Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.
  • Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
  • Kaplan is a drug-free workplace and complies with applicable laws.

Qualifications

  • Bachelor Degree with a focus in Business, Education, Psychology, or Communications.
  • A minimum of 3 years of relevant experience counseling/advising, stellar customer service and/or sales concierge service, management of a large customer base.
  • At least two years of experience for every year of formal education required. All interested candidates for this position who do not have a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt.(Applies to internal employees only).
  • Strong proficiency in utilizing technology for student management and engagement
  • Technology: Knowledge and skills considered essential in using technology to assist individuals with understanding the online learning platform as well as career planning.
  • Familiarity with student information systems and CRM tools such as Cvue, SRM(SalesForce), CampusLogic, Brightspace,Canvas, Slate
  • Proficient with Outlook, Microsoft Office, and/or Google Apps for Work
  • Ability to provide advice on academic, organization and university policies and processes to include funding. Ability to understand programs of study, university policies, online platform, student services, and academic organization.
  • Excellent consultative sales and problem solving skills
  • Excellent verbal and written communication, good listener, interpersonal skills, time management, organizational, problem solving/decision making.
  • Conflict resolution, ability to de-escalate student issues.
  • Understanding the nuances of FERPA guidance and regulations.
  • Analyze the student dashboard and reports to optimize student experience and outcomes.
  • Objectively consider issues, identify alternatives, and choose and implement solutions to best support the student.
  • In-depth knowledge of online education platforms.
  • Identify and understand students' career decision-making processes.
  • A self-motivated, strong work ethic, go-getter, results-oriented, resilient, compassionate, patient and persuasive, flexible, passionate, ability to multitask, and detail-oriented.
  • Remote work provides a flexible work/life balance
  • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
  • Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
  • Comprehensive health benefits new hire eligibility starts on day 1 of employment
  • Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
  • We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.
  • At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.
  • For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.
  • Location
  • Remote/Nationwide, USA
  • Additional Locations
  • Employee Type
  • Employee
  • Job Functional Area
  • Admissions
  • Business Unit
  • 00091 Kaplan Higher ED
  • Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.
  • Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
  • Kaplan is a drug-free workplace and complies with applicable laws.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Kaplan

SAT Teacher - New York City Area

, USA

Discovered 6 days agoPart-time

Senior Counsel, Employment Law

, USA

Discovered 1 weeks agoFull-time

Senior Database Administrator II (Hybrid)

Bengaluru, IND

Discovered 1 weeks agoFull-time

Software Engineer I (Hybrid)

Bengaluru, IND

Discovered 1 weeks agoFull-time

Support & Solutions Representative

, USA

Discovered 1 weeks agoFull-time

Ohana Institute Principal

Fort Lauderdale, USA

Discovered 1 weeks agoFull-time

MCAT Prep Instructor - Philadelphia Area

, USA

Discovered 1 weeks agoPart-time

MCAT Prep Instructor - College Station/Texas Triangle Area

Houston, USA

Discovered 1 weeks agoPart-time