{bc}
Apply
workday

Support & Solutions Representative

Kaplan
Remote, USA
Full-time
Junior · 1+ years experience
Remote
Discovered 1 weeks ago

Full Job Posting

Minimum Qualifications:

  • High School Diploma
  • 1+ years' related experience
  • Experience in an inbound technical support environment.
  • Ability to use Microsoft Office programs, Windows OS, Browsers and to learn other business related applications as needed.
  • Strong customer service skills.
  • Ability to communicate accurate technical information and solutions through various media to a range of customers and resolve issues on the first contact.
  • Beyond base salary, our comprehensive total rewards package includes: Remote work provides a flexible work/life balance Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members Comprehensive health benefits new hire eligibility starts on day 1 of employment Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.
  • At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.
  • For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws. #LI-Remote
  • Remote work provides a flexible work/life balance
  • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
  • Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
  • Comprehensive health benefits new hire eligibility starts on day 1 of employment
  • Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
  • We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.
  • For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.
  • Location
  • Remote/Nationwide, USA
  • Additional Locations
  • Employee Type
  • Employee
  • Job Functional Area
  • Technical Support/Customer Service
  • Business Unit
  • 00079 Kaplan Professional
  • Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.
  • Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
  • Kaplan is a drug-free workplace and complies with applicable laws.

Location

  • Remote/Nationwide, USA
  • Additional Locations
  • Employee Type
  • Employee
  • Job Functional Area
  • Technical Support/Customer Service
  • Business Unit
  • 00079 Kaplan Professional
  • Diversity & Inclusion Statement:
  • Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.
  • Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
  • Kaplan is a drug-free workplace and complies with applicable laws.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Kaplan

SAT Teacher - New York City Area

, USA

Discovered 5 days agoPart-time

Senior Counsel, Employment Law

, USA

Discovered 6 days agoFull-time

Senior Database Administrator II (Hybrid)

Bengaluru, IND

Discovered 6 days agoFull-time

Software Engineer I (Hybrid)

Bengaluru, IND

Discovered 1 weeks agoFull-time

Ohana Institute Principal

Fort Lauderdale, USA

Discovered 1 weeks agoFull-time

MCAT Prep Instructor - Philadelphia Area

, USA

Discovered 1 weeks agoPart-time

MCAT Prep Instructor - College Station/Texas Triangle Area

Houston, USA

Discovered 1 weeks agoPart-time

MCAT Prep Instructor - Baltimore Metro Area

Baltimore, USA

Discovered 1 weeks agoPart-time