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Student Services Manager - Liverpool
Kaplan Languages Group
Liverpool, GBR
Full-time
Manager
Onsite
Discovered 2 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Location
- The post is based in one location (as specified by advert or as per your contract) but may require occasional attendance at other sites within the UK or Ireland.
- Reports
- This position reports to the School Director, with dotted line reporting to Operations Support Manager UKI.
Qualifications
- Bachelor’s degree
- DELTM or equivalent
- Experience (Essential)
- Experience in administration work (preferably in an ELT environment)
- Experience in dealing with and solving complaints
- Experience in selling products and services
- Experience in working in a customer-facing environment
- Experience (Desirable)
- Experience in British Council/Education Scotland/ACELS inspections
- Experience in management in EFL (or similar educational environment)
- Experience in managing a budget
- Experience in processing payments
- Experience in producing financial reports
- Experience in visas and compliance
- Experience in working towards financial goals
- Competencies (in alphabetical order)
- Ability to deal with and resolve a high volume of queries efficiently
- Ability to demonstrate safe recruitment practices leading to the hiring of exceptional staff
- Ability to find and present solutions to problems
- Ability to manage and implement change
- Ability to manage performance and development of staff
- Ability to motivate others to achieve goals
- Ability to promote the school and KIL services
- Ability to relate to and build rapport with international students
- Ability to sell products and services to current and potential customers
- Ability to set and work within financial parameters
- Ability to use initiative and make decisions when required
- Ability to work effectively on an individual basis and as a member of a team
- Excellent communication skills
- Excellent IT skills including MS Office
- Excellent organisation skills and ability to multitask, manage conflicting priorities and meet deadlines
- Exceptional customer service ethos
- High level of patience and approachability
- Strong attention to detail and high level of data accuracy
- Special Requirements
- The post holder will be required to have a DBS/Disclosure Scotland/Garda Vetting check
About Kaplan Languages Group
Education Services & Tutoring126 employeesFounded 1996
Swiss language-school operator providing French and German courses plus language camps for international students and teenagers.
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