Strategic Account Manager

Role overview

Account and project responsibilities

• Build relationships with key account personnel and coordinate company resources to meet customer expectations and account objectives.
• Meet profitable sales targets and lead joint account plans with mutual objectives, financial targets, and one- and three-year milestones.
• Assess customer needs and develop solutions with relevant company teams and hospital stakeholders.
• Create improvement plans and cost-benefit solutions; manage end-to-end projects toward quantified economic value.
• Map hospital clinical pathways and patient journeys and assess population-health trends and outcome impacts.
• Drive transformation, growth strategies, pathway improvements, operational optimization, and analytics of clinical, operational, and financial outcomes.

Background and experience

• More than five years of demonstrable experience, including relevant business development experience.
• Healthcare industry knowledge or experience and experience engaging hospital clinical leaders, staff, C-suite, senior managers, or stakeholders.
• Experience in international working environments; matrix-organization experience is preferred.
• Ability to deliver from idea generation and strategy development through implementation and results.
• Experience in change management and demonstrable project and program management capabilities.

Capabilities

• Project and program management, including planning, coordination, communication, influencing, relationship building, milestone delivery, issue resolution, and risk management.
• Strong collaboration, customer and business focus, analytical skills, communication, and presentation skills.
• Understanding of quality and regulatory requirements and ability to interact across multinational organizational levels.