Store Manager

About the Role

Key Responsibilities

• The Store Manager will play a vital role in planning, strategizing, and ensuring efficient store operations and financial outcomes, alongside developing staff capabilities and enhancing customer service to achieve business success. Key responsibilities include:
• Ensuring delivery of operational standards in visual merchandising, stock availability, customer service, and safety.
• Maintaining Brand integrity through standardized displays and implementing agreed delivery plans and company procedures for security control of stock.
• Collaborating with merchandising and buying teams to manage stock turnover, address slow/fast-moving items, and coordinate stock ordering levels.
• Ensuring all IT systems operate smoothly to prevent business disruption and handling the registration and renewal of necessary permits and licenses.
• Planning and accounting for the store’s sales and profits, reviewing monthly P&L reports, and developing marketing and promotional plans.
• Managing product ordering, receiving, pricing, and handling damaged/returned products.
• Conducting daily floor walks to drive sales actions and coach staff, utilizing the Working Week Framework for planning and executing operations.
• Growth and Customer Service
• Training employees on customer service best practices and behaviors.
• Monitoring customer behavior and feedback to improve service levels.
• Identifying opportunities to increase service through customer research.
• Benchmarking store sales growth with the management team.
• Analyzing competitor performance and coordinating actions with the Regional Manager.
• People Management
• Hiring, training, and developing employees with a comprehensive training calendar.
• Ensuring adequate staffing levels for effective store operations.
• Motivating, supporting, and evaluating staff performance.
• Adhering to HR and health and safety procedures.
• Developing a succession plan for talent growth and business continuity.
• Financial Management
• Managing financial operations including sales, manpower, and expenses.
• Preparing annual budgets with the Area Manager.
• Ensuring timely issuance of all relevant financial reports.
• Overseeing effective administration of invoices, credit notes, and petty cash management.

Qualifications and Experience

• Candidates should possess 5-10 years of relevant experience in store management or a similar leadership role with P&L responsibility.