Store Manager (Jewellery)

Overview

Responsibilities

• Oversee day to day Store operations
• Check sales figures, assist in pricing adjustments…
• Organize Store layout, merchandise and display items effectively on shelves
• Decorate and animate window displays as per the company standards and guidelines
• Conduct regular checks on the organization and cleanliness of the Store floor and storage room
• Ensure staff compliance and proper implementation of procedures
• Ensure smooth and effective running of daily activities
• Ensure that all HR policies are adhered to (including daily rooster, leaves, performance reviews, disciplinary actions, incentives etc.) as per the Shops and Establishment Act and the organization’s HR Manual
• Ensure the highest standards of customer service are well maintained in the Store
• Confirm the compliance of customer service with the company standards
• Monitor the customer service level of your respective employees
• Handle / take over customer service complaints and special requests
• Boost sales and achieve objectives and sales target
• Ensure availability of optimum stock items at all times
• Focus on selling slow moving items
• Monitor compliance with stock transfer procedures
• Replenish stock according to the availability
• Place and follow up on special orders
• Apply visual merchandising techniques to boost sales
• Guide, coach and motivate staff encouraging career development and enabling future growth
• With the coordination with T&D Department prepare and carry out OJT focusing on policies/procedures, customer service, product knowledge…
• Evaluate staff knowledge/performance and take action when needed
• Prepare appraisal reports and conduct evaluation / follow up meetings
• Manage staff and monitor their performance
• Monitor compliance with administrative policies and procedures
• Supervise personal grooming, level of product knowledge and customer service
• Conduct weekly meetings tackling latest products, techniques, issues.
• Communicate and work closely with your direct manager
• Prepare, discuss and set staff monthly objectives
• Coordinate stock transfers and present monthly feedback on product movement or when needed
• Discuss staff related issues such as annual leaves, confirmations…and ensure proper adherence to policies in practice
• Assist in the Development of a succession plan for the Store and report on staff performance and progress
• Provide relevant reports on periodic sales, stock movements…to your direct manager
• Monitor customer movement into the Store and detect any theft or violation
• Familiarize with the security system installed in the Boutique
• Experience how to prevent and / or handle infringement
• Prepare and conduct a total stock count at least once a year or when needed
• Acquire product knowledge to create product awareness to the customer and monitor inventory and stock availability
• Receive / probe for trainings, read and follow up on latest trends
• Seek market intelligence to learn about competitors
• Customer Reference and Community event management
• Make a customer reference by word of mouth, social media and any other source of customer reference.
• Make connections with your customer by offering to multiple communication channels such as cold calls, following our public page in Instagram, Facebook, Tweeter and Tiktok.
• Promote and referred our brand, promotions offers and company profile to your friends, acquaintances and family.
• Ask the customers to provide feedback regarding the product and services provided to our public pages.
• Manage corporate community events to build a good relationships with the customers and clients and creating a good brand impressions
• Find, coordinate with the Event Organizer and request a proposal including timelines, venues, suppliers, legal obligations and budgets.
• Create positive social engagement around brand and community events
• Let attendees connect with each other before the event by social media or any way of communication and encourage discussion about the upcoming event.
• Invite a micro-influencers to your event to build entertainment
• Set a budget and coordinate with the Accounts Department for the cost related
• Always seek approval from the Management before finalizing the events.
• Liaise with different departments from the head office to ensure the smooth running of operations in the Store
• Reconcile daily reports with Accounting Department
• Ascertain proper labeling and receipt of shipments
• Ensure accurate figures on POS system as well as proper running of finger scan machine with IT Department
• Provide feedback to Marketing/Commercial team on activities, promotions…
• Attendance and Punctuality
• Proper record of attendance in the software provided by the HR Department, failure to do so will be given a warning and disciplinary action.
• Leave work at the scheduled shift and end time
• Take breaks that don’t exceed an expected length.
• Notify the Operation Manager when you need to be late or absent (two (2) hours prior your shift)
• Apply sick leave in the attendance software upon getting permission from your Operations Manager and attached your Medical Certificate or any supporting documents of your absence due to illness.
• Coordination and reporting to the HR Department
• Submit the Rooster Daily attendance report every week including week off and shift schedules.
• Ensure the staff are coming on time on the given schedule
• Ensure that your subordinates are properly recording the attendance in the software provided by the HR
• Inform the HR Department for any absences, sick leaves taken by the staff
• Coordinate with the HR Department for any issues facing in the UBIQHR software.
• Any other tasks or responsibilities, which might assigned to you according to the
• business needs.