Store Manager

Mission

Key Responsibilities

• To increase the sales and profitability of the sales floor transmitting the daily sales goals to the team members
• To driving and follow up of KPI’s (ATV, UPT and conversion rate) and working with Linkage book
• To set the teams suitable targets and manage commercial activity
• Guarantee the excellence of customer services in the store assuring that the team in the store applies the 6 selling steps: Store preparation, Welcome, Ask, Try it on, Close the sales, Happy Customer
• Lead by example in service guaranteeing excellent service and building a customer database
• To understand the competitive environment and identify opportunities for commercial development
• To determine daily priorities, challenges, zoning etc.
• To participate actively in the implementation and success of the sales campaigns that galvanize the store
• Working closely with Human Resources, to recruit, train, develop, coach and motivate employees; to ensure that they know well our products and services, history and conventions; coach in the Swatch floor, visual merchandising, sales to create a work environment conducive to hitting sales targets
• To manage timetables according to teams’ needs and restrictions
• To be responsible for ensuring that established strategies and procedures are respected and that daily operations are correctly carried out, whether in front- or back-office;
• To organize and conduct Team Meetings together with the Assistant Store Manager, as well as organizing weekly meetings between the Store Manager and Assistant Store Manager to exchange information
• To guarantee the perfect presentation of the products organizing and implementing the assembly of the product adhering to the merchandising norms and guidelines (make adjustments depending on store)
• Continuous control that the store is clean, tidy and a safe environment for customers and employees alike
• To ensure that the different services are offered to the customer on a regular basis (repairs, exchange, gift vouchers, postal delivery etc.)
• To optimize the costs, which influence the operating statement
• To be alert at all times to prevent potential theft and minimise this risk
• To ensure that the stock levels are in accordance with the store needs
• To organize and conduct the inventory; define an action plan so that the results can be bettered
• To transfer of Brand values to the team
• To know the market, trends, and future opportunities

Requirements

• Proven successful experience in retail sales and store management
• Powerful leading skills and business orientation
• People and customer management skills
• Strong organizational skills
• Passionate, dynamic and flexible
• Excellent communication skills and listening skills.
• Experience to handle challenging situations.
• Results orientated mastering sales strategies
• Strong negotiation skills
• Trustworthy
• High identification with brand values
• Country specific education: can be University Degree or degree educated
• Very familiar with business and local people management
• Fluent in English (+ the required languages skills regarding the needs of each market).
• [email protected]