Store Manager

About This Role

Store Manager - Saudi only

Mission:

Store Managers are responsible for growing a store’s sales and for the excellent levels of service provided in it. They propose and implement actions to boost sales and monitor their effectiveness. The Store Manager has an entrepreneurial initiative; and runs the store as his own. They recruit, manage, lead, coach and support the development of their teams. They guarantee good stock management, optimization of their sales floor, the quality of the product display and rigorous respect for operational procedures. As the brand’s primary ambassadors, they welcome, serve and accompany the customers, alongside their Sales Associates, maintaining exemplary behaviour at all times.

Key Responsibilities:

• To increase the sales and profitability of the sales floor transmitting the daily sales goals to the team members
• To driving and follow up of KPI’s (ATV, UPT and conversion rate) and working with Linkage book
• To set the teams suitable targets and manage commercial activity
• Guarantee the excellence of customer services in the store assuring that the team in the store applies the 6 selling steps: Store preparation, Welcome, Ask, Try it on, Close the sales, Happy Customer
• Lead by example in service guaranteeing excellent service and building a customer database
• To understand the competitive environment and identify opportunities for commercial development
• To determine daily priorities, challenges, zoning etc.
• To participate actively in the implementation and success of the sales campaigns that galvanize the store
• Working closely with Human Resources, to recruit, train, develop, coach and motivate employees; to ensure that they know well our products and services, history and conventions; coach in the Swatch floor, visual merchandising, sales to create a work environment conducive to hitting sales targets
• To manage timetables according to teams’ needs and restrictions
• To be responsible for ensuring that established strategies and procedures are respected and that daily operations are correctly carried out, whether in front- or back-office;
• To organize and conduct Team Meetings together with the Assistant Store Manager, as well as organizing weekly meetings between the Store Manager and Assistant Store Manager to exchange information
• To guarantee the perfect presentation of the products organizing and implementing the assembly of the product adhering to the merchandising norms and guidelines (make adjustments depending on store)
• Continuous control that the store is clean, tidy and a safe environment for customers and employees alike
• To ensure that the different services are offered to the customer on a regular basis (repairs, exchange, gift vouchers, postal delivery etc.)
• To optimize the costs, which influence the operating statement
• To be alert at all times to prevent potential theft and minimise this risk
• To ensure that the stock levels are in accordance with the store needs
• To organize and conduct the inventory; define an action plan so that the results can be bettered
• To transfer of Brand values to the team
• To know the market, trends, and future opportunities

Requirements:

• Proven successful experience in retail sales and store management
• Powerful leading skills and business orientation
• People and customer management skills
• Strong organizational skills
• Passionate, dynamic and flexible
• Excellent communication skills and listening skills.
• Experience to handle challenging situations.
• Results orientated mastering sales strategies
• Strong negotiation skills
• Trustworthy
• High identification with brand values
• Country specific education: can be University Degree or degree educated
• Very familiar with business and local people management
• Fluent in English (+ the required languages skills regarding the needs of each market).

recruitment.tct@swatchgroup.com