Customer Care Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Customer Care Specialist - Saudi only Mission To deliver a seamless and personalized customer experience by understanding customer needs, providing effective solutions, and supporting continuous improvement of service tools and processes.
Key Skills for This Role
Full Job Posting
Mission
To deliver a seamless and personalized customer experience by understanding customer needs, providing effective solutions, and supporting continuous improvement of service tools and processes.
Through active communication, accurate reporting, and collaboration with internal teams, Customer Care strengthens brand loyalty and ensures high-quality support across all channels.
Key Responsibilities
- You are in constant contact with our customers via various communication channels (e.g. e-mail, video call, live chat, social media) in order to identify their needs and derive measures from them.
- Your tasks include actively researching current trends in this area in order to drive the optimization of existing tools.
- You actively support the implementation of new projects.
- You work closely with the respective departments.
- You ensure the maintenance and operation of the customer care tools, as well as the creation of reports and the dispatch to Management
- You perform minor service work on watches (adapting bracelets, changing batteries, etc.).
- You take care of general, administrative office tasks.
Requirements
- You have completed a good commercial training and have initial experience in the field of customer service.
- You have a communicative and open-minded, customer-oriented approach.
- You have a good command of the MS Office package, especially Excel, Word and PowerPoint, as well as SAP, Google Analytics and, ideally, Sales Force.
- You appreciate technical innovations and tools.
- You are business fluent Arabic English, any other language is a plus.
- You are solution- and goal-oriented in your work.
- You have a high degree of self-motivation to constantly develop yourself.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Swatch
Store Manager
Jeddah, KSA
Store Manager - Saudi only Mission: Store Managers are responsible for growing a store’s sales and for the excellent levels of service provided in it. They propose and implement actions to boost sales and monitor their e
Assistant Store Manager
Jeddah, KSA
Assistant Store Manager - For Saudis only Mission: The Assistant Store Manager support the Store Manager in creating an environment that will provide a premium consumer and employee experience and implementing/executing