Store Manager

Job description

Key Responsibilities

• Ensure the highest levels of customer service are consistently delivered by the entire store team.
• Develop and implement innovative approaches to attract new customers, increase store traffic, and enhance profitability.
• Track brand performance, review stock levels, and monitor best-selling and slow-moving stock to generate action plans for increasing overall sales.
• Oversee compliance of subordinates with established company policies, procedures, and standards, including fund and property management, personnel practices, security, sales, and record-keeping.
• Coach, train, and mentor store teams to improve customer service levels through enhanced brand/product knowledge and a comprehensive understanding of retail.
• Ensure adherence to all Company Health & Safety, Security, and Compliance policies, escalating any concerns to the Excellence and Compliance team promptly.
• Plan, organize, and execute in-store processes, including cash intake, cash handling, stockroom management, and stock-take administration.
• Provide critical analytical feedback to the Operations, Buying, and Planning Departments regarding product, ranging, pricing, competitive activities, and opportunities.
• Required Qualifications and Skills
• A proven record of maximizing business performance.
• Good understanding of main customer segments and the ability to help the team understand them.
• Ability to identify critical paths and proactively engage relevant stakeholders to ensure timely decision-making.
• Capable of making difficult decisions and discerning when to delegate upwards versus making a direct call.

Work Environment

• At Majid Al Futtaim, you will join a diverse team of over 50,000 colleagues who are guided by a shared Leadership Model. The company fosters a friendly environment focused on creating positive experiences and building lasting memories.