Store Manager - Dubai

Overview

Client Experience

• Embody Sephora Attitude and set an example in front of the team.
• Provide support to the team in difficult situations ensuring client’s satisfaction.
• Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.
• Take over floor leadership segments and ensure the floor is always managed and covered.
• Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
• Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
• Inspire the team to use digital tools to deliver a customized service.
• Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.
• Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.
• Maintain and enforce quality customer service and resolve customer service complaints.

Sales

• Inspire the team in achieving commercial and operational KPI’s and create improvement plans to drive them.
• Reinforce sales policies and techniques established at the Sephora University with all team members.
• Balance and drive the sales target among selective, exclusive and Sephora Collection.
• Achieve the desired market share for services .
• Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
• Create disruptive internal competitions to motivate the team and boost achievements.
• analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.

Operations

• Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
• Contribute to the store projection of an excellent image through cleanliness and product restocking.
• Enforce the team to apply and follow established policies and procedures regarding store operations.
• Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.
• Propose podium order and track daily performance.
• Drive all operational KPIs and create improvement plans for each.
• Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.

Business

• Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.
• Analyze all relevant KPIs and propose action plans for improvement.
• Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.
• Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.
• Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .
• Plan, implement and oversee in-store promotional events or displays.
• Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
• Ensure all Business reports are completed efficiently when required.

People

• Motivate and develop the team through daily coaching / observations.
• Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.
• Increase the team confidence and motivation by praise and feedback for their performance.
• Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.
• Ensure the team is attending training and follow up is done after the training is attended.
• Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.
• Ensure an addictive beauty experience through performing monthly assessments.
• Facilitate team monthly meetings to analyze and discuss their performance.
• Be responsible for the PCR and PIP process of the entire assigned team.
• Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.

Know How

• Project an exceptional image and body language in accordance with the guidelines set by Sephora.
• Keep up-to-date on trends and products.
• Inspire, mentor and coach the team.
• Transfer knowledge and create a highly performing culture in the store.
• ***Do not hesitate to apply if you have… or if you are …***

Internal Relationships

• Store team (Supervisor, Beauty Consultants), and Head office team.

External Relationships

• Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.

Training Knowledge

• Advanced Product Knowledge.
• Intermediate knowledge on health and safety procedures.

Experience

• Proven successful role in managing.
• Minimum 5 to 6 years experience in store management.
• Bachelor's degree.

Languages

• English – advanced level for OGCC and intermediate for KSA.
• Arabic is a plus in OGCC and mandatory for KSA.

Competencies

• Digital orientation/analytical skills/ business acumen.
• Excellent communication skills.
• Intermediate MS Office skills.
• Ability to deal with Ambiguity.
• Commercial awareness.
• Ability to develop and manage teams.
• ***Here, you will find:***
• **Community,** in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• **Culture** of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• **Work that brings fulfillment.** From delighting clients every day, to inspiring our industry at large, every action makes a difference
• ***Join us and belong to something beautiful.***
• *At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.*