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Staff Technical Program Manager

OpenLoop Health
Toronto, CAN
Full-time
Executive
Onsite
Discovered 5 days ago
Technical program managementAgile software developmentScrumScaled Agile Framework (SAFe)Systems architectureAPIs and integrations

Full Job Posting

About OpenLoop

OpenLoop provides telehealth support solutions intended to streamline care delivery for companies offering virtual patient support across specialties.

About the role

The Staff Technical Program Manager leads high-impact cross-functional programs supporting company OKRs and strategic priorities.

This is a senior-level individual contributor role partnering with Engineering, Product, and business stakeholders to coordinate Agile delivery.

The role helps scale Technical Program Management through standardized practices, reporting cadences, and delivery metrics, with visibility to senior leadership.

What you'll do

  • Own complex cross-functional technical initiatives and translate business requirements into actionable engineering programs.
  • Align stakeholder requests with company objectives and measurable outcomes, and make scope, timeline, and impact tradeoffs with leaders.
  • Prepare status updates for leadership, engineering teams, and business partners.
  • Run Agile ceremonies and coordinate delivery and dependencies across engineering teams.
  • Identify risks, manage dependencies, remove blockers, and use metrics and retrospectives to improve delivery.

Required qualifications

  • At least six years of Technical Program Management experience or equivalent strategic technical experience.
  • Deep working knowledge of Agile software development, including Scrum and SAFe.
  • Technical fluency with systems architecture, APIs, integrations, and technical dependencies; an engineering background is not required.
  • Experience driving programs tied to OKRs, communicating complex systems to business audiences, and presenting to senior stakeholders.
  • Experience with delivery metrics, stakeholder alignment, prioritization, and autonomous decision-making.
  • Hands-on Jira and project-management tool experience, including backlog structure, epics, milestones, and executive-ready dashboards.

Preferred qualifications

  • CSM, PSM, or SAFe certification is preferred; examples include SAFe Scrum Master, SAFe Release Train Engineer, and SAFe Agilist.
  • Healthcare, health tech, virtual care, care delivery platform, or healthcare operations experience is preferred.
  • Clinical, pharmacy, or technical integration experience is preferred.
  • Experience in fast-growing or globally distributed teams is preferred.

Benefits

  • Benefits for salaried positions include medical, dental, and vision plans; flexible spending or health savings accounts; flexible paid time off; 401(k) with company match; life insurance; and pet insurance.

Company culture

OpenLoop describes its organizational structure as relatively flat and emphasizes autonomy, competence, belonging, and employee ideas.

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