Senior Staff Product Manager
Role Overview
OpenLoop is hiring Senior Staff Product Managers across Patient Care, Client Experience and Forward Deployment, Platform Reliability and Infrastructure, and Data and AI.
The role sets direction for a product domain, shapes strategy with the VP of Product and influences decisions across multiple teams.
The company is continuing to develop its processes, and the role will help define them.
Key Skills for This Role
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About OpenLoop
OpenLoop provides digital health infrastructure and telehealth support for organizations delivering virtual and hybrid care.
Its platform connects clinician networks, payer coverage, pharmacy and lab partners, EHR connectivity, patient support and revenue cycle management.
The company says it serves more than 3 million patients a year and supports over 300,000 visits a month.
Role overview
OpenLoop is hiring Senior Staff Product Managers across Patient Care, Client Experience and Forward Deployment, Platform Reliability and Infrastructure, and Data and AI.
The role sets direction for a product domain, shapes strategy with the VP of Product and influences decisions across multiple teams.
The company is continuing to develop its processes, and the role will help define them.
What you’ll do
- Set a 12–24 month domain vision and roadmap, explain the rationale to leadership and align teams behind the plan.
- Own measurable outcomes for partner growth, patient outcomes, revenue and operational efficiency; define metrics and course-correct.
- Lead decisions across engineering, design, data, clinical, operations and go-to-market teams, making tradeoffs visible.
- Find valuable AI opportunities and ship features with human review, evaluations before launch and monitoring afterward.
- Use AI in research, prototyping, analysis, specifications and prioritization, and encourage adoption across the product team.
- Turn ambiguous or conflicting requests into phased plans and state what will not be pursued.
- Engage partners, clinicians and patients and bring evidence back to improve recurring platform gaps.
- Mentor product managers and improve product organization practices for writing, prioritizing and shipping.
Required qualifications
- 10+ years of product management experience, including significant ownership of complex, multi-team products at Staff level or equivalent.
- Startup or high-growth experience building products amid shifting priorities and evolving processes.
- Demonstrated product leadership, strategy ownership, senior stakeholder influence and measurable personal outcomes.
- Experience aligning senior leaders and cross-functional engineering, design and business teams and resolving conflicting priorities.
- Strong engineering and design partnership, sound technical judgment and ability to build trust across functions.
- Experience connecting product work to revenue, retention, cost or customer impact and building investment cases.
- Ability to communicate product direction compellingly to engineers, customers and executives.
- Experience mentoring product managers and shaping product organization practices.
- Comfort working with constraints such as regulation, security requirements or deep third-party integrations.
- Hands-on experience building or shipping AI-powered features.
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