greenhouse
Staff Product Designer
Twin Health
Remote, USA
Senior · 8+ years experience
Remote
Discovered 4 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Responsibilities
- Define Personas & Value Propositions: Identify and construct distinct user personas based on direct research insights. Uncover the specific barriers and core value propositions that resonate most powerfully with each persona, ensuring we speak directly to their unique needs.
- Architect Persona-Driven Journeys: Take the lead on multiple programs by mapping out tailored end-to-end enrollment flows. Design targeted experiences centered around the established value propositions of your personas to create a seamless, persuasive transition from initial program discovery to active participation.
- Drive Comprehensive Service Design: Look beyond isolated digital features to own the entire physical and digital ecosystem. Design interconnected touchpoints that guide members through tracking their health kit shipment, the physical unboxing experience, pairing their hardware sensors, and scheduling their initial virtual appointment with the Twin Health care team.
- Craft Compelling, Premium Visuals: Produce immaculate websites, landing pages, and enrollment assets that excite members and clearly communicate our value. High visual polish is critical to building trust, and you must balance this premium consumer-facing aesthetic with rapid execution.
- Navigate Cross-Functional Complexity: Operate effectively in high-velocity, ambiguous environments. Collaborate closely with marketing, hardware/logistics, and clinical operations to ensure the physical realities of unboxing and hardware setup align perfectly with the digital UX.
- Influence Without Authority: Drive a cohesive, user-first mindset across product, engineering, and client-facing teams. Clearly articulate your research-backed design rationale and align disparate groups around a shared vision for an unparalleled onboarding experience.
- Other duties as assigned
Qualifications
- Service & Visual Design Mastery: 8+ years of UX/product design experience. Your portfolio must be a masterclass in both high-end visual polish (consumer-facing or marketing-led design) and complex, multi-touchpoint journey mapping, showcasing how you connect digital and physical interactions.
- Research & Strategy Expertise: Proven experience conducting user research, defining actionable personas, and successfully translating those strategic insights into tailored, high-converting product flows.
- Domain Expertise: Proven experience designing complex consumer enrollment flows, digital healthcare journeys, or premium e-commerce/unboxing experiences. You understand how to use design to drive adoption and build user habits from day one.
- Omnichannel Agility: Deep expertise spanning responsive web and native mobile design patterns. You confidently navigate the constraints of different platforms and know how to bridge the gap between UI flows and real-world actions (like connecting Bluetooth sensors).
- Systems & Logistics Literacy: Experience designing for hardware-software integrations or complex logistical workflows (e.g., shipping tracking, appointment routing) is a distinct advantage. You can communicate clearly with engineering regarding technical capabilities and data flows.
- Communication: Strong verbal, written, and visual communication skills. You can pitch a concept, defend a complex product decision, and write the persuasive, engaging UI copy needed to speak to different personas, drive enrollment, and reduce drop-off.
- Education: Bachelor’s degree in design, service design, HCI, or a related field.
- This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S.
- Compensation and Benefits
- The compensation range for this position is $190,000 - $210,000 annually.
- Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin
- A competitive compensation package in line with leading technology companies
- A remote and accomplished global team
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
- Salary range for US jobsUS Salary Range$190,000—$210,000 USD
- We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.
About Twin Health
Healthcare
Twin Health provides a virtual care platform that uses AI-driven digital twin technology to help members reverse chronic metabolic conditions such as diabetes.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Twin Health
Client Growth & Success Manager
, USA
Discovered 1 weeks ago
Certified Medical Assistant
, USA
Discovered 1 weeks ago
Client Growth & Success Principal Manager- Enterprise Accounts
, USA
Discovered 1 weeks ago
Client Growth & Success, Senior Manager- Enterprise Accounts
, USA
Discovered 1 weeks ago
Senior Platform Engineer, MarTech
, USA
Discovered 1 weeks ago
Renewal Sales Executive
, IND
Discovered 1 weeks ago
Health Counselor - Delhi
, IND
Discovered 2 weeks ago
Tele caller/Tele sales - Hindi
Chennai, IND
Discovered 2 weeks agoFull-time