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greenhouse

Renewal Sales Executive

Twin Health
IND
Mid · 3–5 years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Key Responsibilities

  • Membership Renewals: Manage renewal conversations starting 10 days before the invoice date, following up on pending payments and helping members continue treatment before discharge.
  • Member Engagement: Review members' health progress, enrollment goals, and records before each conversation. Understand their concerns, including financial constraints, travel, difficulty following recommendations, self-directed care, or limited health outcomes.
  • Retention & Objection Handling: Communicate empathetically, address concerns without pressure, and offer approved retention options such as discounts, term extensions, Twin Doctor consultations, or increased coach follow-ups, where applicable.
  • Reactivation: Contact discharged members, understand their reasons for discontinuing treatment, assess whether their concerns have changed, and coordinate their return to care.
  • Cross-functional Coordination: Work with coaches, Twin Doctors, Doctor Coordinators, and relevant app, sensor, nutrition, and payment teams to resolve member concerns and facilitate renewals or re-enrolments.
  • Documentation & Reporting: Maintain accurate, same-day records of calls, member decisions, payment commitments, root causes, and outcomes in the relevant systems. Keep trackers updated and share recurring churn and discharge trends with the team.
  • Eligibility & Experience
  • Graduate in any discipline.
  • 3–5 years of experience in sales, renewals, retention, collections, or a similar customer-facing role involving calls and chat.
  • Proven track record of achieving monthly targets, supported by measurable performance results.
  • Experience with subscription-based or long-term services, preferably in healthcare, health technology, insurance, wellness, or education.
  • Strong consultative selling, active listening, objection-handling, follow-up, and customer relationship management skills.
  • Ability to explain member progress accurately, maintain detailed records, and work within clinical boundaries without overpromising health outcomes.
  • Preferred: Experience in healthcare or health insurance, winning back lapsed customers, or exposure to nutrition, diabetes care, or life sciences.
  • Performance Expectations
  • Performance will be assessed through membership renewal rates, revenue retained, discharged-member reactivation, payment commitments, member reach, contact schedule adherence, documentation accuracy, and call/chat quality.
  • We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.

Qualifications

  • Experience with subscription-based or long-term services, preferably in healthcare, health technology, insurance, wellness, or education.

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