Staff Field Engineer

About This Role

Skills and Experience:

• 8+ years of relevant professional services experience
• Hands-on implementation experience with API gateway and/or API integrations in customer environments
• Practical working knowledge of API’s and microservices architectures
• Proficient in Linux environments including Cloud and Development tooling
• Kubernetes proficiency/ experience
• Experience with major cloud providers such as GCP, AWS, and Azure
• Experience with application development is preferred
• Prior experience working in the Open Source space and/or API Management or other Middleware/SaaS software companies
• Passion and determination for technology
• Team-oriented nature with an enjoyment for collaboration
• Self-awareness and strong communication skills are a must
• Exceptional organizational and change management skills with an ability to manage competing client demands
• Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and can keep pace with constant change.
• Ability to travel to customer and Kong locations as needed.
• And any additional tasks required by manager

Responsibilities:

• Helping customer(s) across their entire full API lifecycle journey.
• Such engagements often involve remote preparation, and leading technical workshops for customer architects, developers, security and operations teams.
• You will be responsible for building solutions, addressing technical challenges, and providing hands-on technical implementation assistance across the Kong technology suite of products.
• Engaging with customers on billable projects, guiding them through the installation and implementation of Kong solutions in their environment.
• Lead customer discussions, driving outcome-based professional services and providing technical thought leadership across the customer adoption journey
• Collaborating internally with our Product Engineering, Customer Success, and Sales teams to ensure our customers are getting the most value out of their Kong solutions.