Staff Analyst II

Role overview

Project and stakeholder work

• Leads projects to achieve business outcomes, connect work to objectives, organize activities, and meet deadlines.
• Leads requirements-gathering and artifact-review discussions with stakeholders and subject-matter experts and resolves issues impeding progress.
• Develops project documentation and high-quality deliverables and communicates findings, learnings, and impacts.
• Captures and maintains KRIs, KPIs, and operational metrics as necessary.

IT process, risk, and governance

• Analyzes, documents, and maintains IT processes, standards, and procedures across service management, security, and operations.
• Supports IT practice design, implementation, and continuous improvement aligned with ITIL, COBIT, and internal governance models.
• Assesses IT process gaps, risks, and inefficiencies and recommends improvements.
• Maintains process documentation, workflows, RACI models, and standard operating procedures.
• Supports audits, risk assessments, and compliance activities by gathering evidence, tracking remediation, and maintaining accurate documentation.
• Tracks process performance through KPIs, metrics, and dashboards; facilitates reviews and workshops to drive adoption and standardization.
• Aligns IT practices with business objectives and monitors relevant industry trends, regulations, and best practices.
• Applies risk-management experience from a large financial institution subject to heightened standards.

Qualifications

• ITIL Foundation certification or higher.
• Experience with a process-improvement or Lean/Six Sigma framework; knowledge of GRC, risk management, audit support, or compliance programs; familiarity with tools such as ServiceNow.
• At least 5 years of related experience in IT operations, service management, process and data analysis, or IT compliance and governance.
• Bachelor's degree in Information Technology, Business, or a related field, or equivalent practical experience.
• Financial services or banking knowledge is preferred.
• Knowledge of applicable regulatory and legal compliance obligations, rules, standards, and practices.
• Intermediate to advanced process and data analysis skills, critical thinking, Microsoft Office, and diagramming software such as Lucid or Visio.
• Intermediate speaking and writing communication skills.

Travel

• Occasional travel is required.

Benefits

• Benefits include competitive salaries, company ownership opportunities, medical and dental insurance, paid time off, 401(k) matching, tuition assistance, volunteering, and wellness programs.