SRE

Role Overview

Core Responsibilities

• Support reliability, observability, incident response, capacity planning, SLOs, SLIs, error budgets, and operational dashboards.
• Troubleshoot deployment, customer environment, platform stability, uptime, and SLO issues.
• Maintain Azure-hosted SaaS and data platform production environments.
• Support automated releases, hotfixes, customer deployments, and highly available production environments.
• Improve CI/CD pipelines, release processes, branching strategies, pull requests, and deployment approvals.
• Implement and troubleshoot infrastructure as code using Terraform, Bicep, ARM templates, Helm, and Kubernetes manifests.
• Support AKS, Kubernetes, GitOps deployment patterns, Flux, Argo CD, and environment configuration.
• Support identity, access, Key Vault, RBAC, service principals, permissions, and CI/CD secret management.
• Perform incident, change, and problem management, service restoration, root cause analysis, and escalation triage.
• Create and improve technical documentation, runbooks, deployment instructions, troubleshooting procedures, and support guides.

Experience and Capabilities

• Hands-on SRE experience with Azure infrastructure, Kubernetes, CI/CD, Terraform, production support, and customer deployment troubleshooting.
• Experience with Azure Kubernetes Service, Azure PaaS and IaaS services, Key Vault, Storage Accounts, Data Factory, and Databricks.
• Experience with GitHub Actions, Azure DevOps pipelines, GitOps deployment patterns, Helm, and infrastructure as code.
• Experience with operational monitoring, incident response, service restoration, root cause analysis, and escalation support.
• Ability to document deployment processes, runbooks, troubleshooting procedures, support guides, and best practices.

Workplace and Environment

• The role supports development, QA, staging, and production environments.
• Production support includes highly available SaaS or cloud service provider platforms.