Sr. Technical Writer

Role overview

Work arrangement

• The role offers a flexible hybrid working schedule with in-person collaboration and remote work.

Documentation

• Create, edit, and maintain user guides, release notes, API documentation, knowledge base articles, and operational procedures.
• Translate complex technical concepts into clear content for the intended audience.
• Establish documentation standards, templates, style guides, and best practices, and improve content quality, discoverability, consistency, and user experience.
• Gather information from stakeholders and validate technical details through direct use of the products and systems being documented.

Planning and delivery

• Coordinate documentation requests across teams and assess scope, dependencies, priorities, and sequencing.
• Break large efforts into work items and milestones; track commitments, progress, risks, and upcoming deliverables.
• Coordinate reviews, approvals, and feedback and align documentation with product releases and business priorities.

Collaboration and operational excellence

• Facilitate information gathering across hardware, firmware, software, mobile, and customer-facing teams; incorporate stakeholder feedback and provide team guidance.
• Track work through Jira, maintain an organized backlog, and establish processes for intake, prioritization, estimation, status tracking, and reporting.
• Identify bottlenecks and resource constraints, estimate effort, support release planning, monitor metrics, and recommend workflow improvements.

Experience and education

• Have 8 or more years of technical writing experience and at least 4 years of MadCap Flare and Capture experience at intermediate level or higher.
• Have a bachelor’s degree in English, technical writing, or a related field.
• Have experience documenting software, SaaS platforms, hardware products, or related technologies.

Tools and capabilities

• Be proficient with Microsoft Office and Adobe Acrobat.
• Be familiar with Jira for task tracking and workflow management; familiarity with version control repositories and clients such as TortoiseSVN is also listed.
• Have strong stakeholder management, collaboration, communication, organization, and attention-to-detail skills.
• Manage multiple priorities and deadlines with minimal supervision, work independently and with a team, and edit and proofread accurately.
• Use AI-enabled tools and automation to support daily tasks.