Sr. Technical Operations Engineer

Summary

We are looking for a Senior Technical Operations Engineer to monitor, manage, and troubleshoot our charging network from the backend, and to guide our field teams when faults occur.

Key Responsibilities

• Monitor charger uptime and network performance in real time through the CPMS
• Diagnose charger faults using OCPP logs and identify whether the issue is hardware, connectivity, or software
• Manage tariffs, load balancing, and remote firmware updates
• Raise, track, and escalate tickets, and document resolutions
• Give clear instructions to on-site technicians and electricians
• Run uptime and utilization reports and identify recurring issues across the fleet

Requirements

Requirements

• Bachelor’s degree in Computer Science, Electrical Engineering, Telecommunications, IT, or Operations Management
• 5+ years of experience in network operations, preferably in EV charging, telecom, data center, or energy
• Strong knowledge of OCPP (1.6J and 2.0.1)
• Hands-on experience with a Charging Point Management System (CPMS)
• Understanding of networking: TCP/IP, VPNs, 4G/LTE connectivity, and REST APIs
• Experience with ticketing or helpdesk tools (Jira, Zendesk, or Zoho Desk)

Qualifications and Skills

• Familiarity with AC and DC fast charging hardware (controllers, contactors, RFID readers)
• Basic electrical knowledge, including load management and error codes such as overvoltage and ground faults
• Data analysis and reporting skills
• Strong problem-solving skills and clear communication

Nice to Have

• ITIL or CCNA certification
• Knowledge of ISO 15118