Sr Technical Lead (Tools & Automation)

Role overview

ServiceNow development

• Develop and configure ServiceNow applications, modules, and workflows.
• Create and maintain Business Rules, Client Scripts, UI Policies, Script Includes, Catalog Items, and Record Producers.
• Build automated workflows with Flow Designer and Integration Hub; support enhancements, defect fixes, and platform improvements.
• Follow ServiceNow development standards and best practices.

Integrations and platform support

• Develop and maintain REST and SOAP integrations using Integration Hub; support integrations with Moveworks, Armis, Veza, Microsoft Entra ID, and Microsoft Intune.
• Assist with workflow automation and self-service capabilities.
• Participate in platform upgrades and release testing, troubleshoot application issues, and support CMDB, Service Catalog, and ITSM processes.
• Work with functional teams to understand and implement business requirements.

Collaboration

• Collaborate with Product Owners, Business Analysts, Architects, and developers; take part in sprint planning, stand-ups, and retrospectives.
• Document technical designs and implementation details.

Required qualifications

• 5–7 years of overall IT experience and 3+ years of hands-on ServiceNow development experience.
• Experience with ServiceNow ITSM implementations and enhancements and a good understanding of platform architecture and development best practices.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Strong problem-solving, analytical, communication, stakeholder interaction, collaboration, learning, and ownership skills.

Technical skills

• Mandatory skills include ServiceNow ITSM, Service Catalog, Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, JavaScript, REST APIs, and JSON/XML.

Preferred skills and certifications

• ITOM/ITAM exposure, CMDB management, Employee Center/Service Portal, and ServiceNow Virtual Agent are preferred.
• Exposure to Moveworks, Armis, Veza, Azure services, Microsoft Entra ID, Intune, and AI-powered workflow automation is a plus.
• Preferred certifications include ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, and ITIL Foundation.