Sr. Technical Functional Analyst -II

Description and Requirements

• The MetLife EMEA Technology organization is evolving to enable MetLife’s New Frontier strategy. With a strong vision in place, we are a function focused on driving digital technology strategies for key technology functions within MetLife including. In partnership with our business leaders, we develop and deliver seamless technology experiences to our employees across the entire employee lifecycle. Our vision and mission is to create innovative, transformative and contemporary technology solutions to empower our leaders and employees so they can focus on what matters most, our customers. We are technologists with strong business acumen focused on developing our talent to continually transform and innovate.
• We are seeking a detail-oriented Sr. Technical Functional Analyst who can provide support in the execution of projects that include a technical component. This is a hands-on delivery role focused on functional analysis, system behavior definition, and technical collaboration within MetLife’s technology landscape. The role translates business requirements into precise techno functional designs that can be implemented, tested, and operated reliably. Acting at the intersection of business, IT delivery, and vendors, the analyst ensures solutions are technically feasible, well-specified, and aligned with MetLife’s New Frontier strategy by improving solution quality, reducing rework, and enabling predictable delivery.

Key Relationships

Key Responsibilities

• Gather information and detailed requests regarding user requirements through discussions with stakeholders.
• Provide support for software applications by troubleshooting issues and implementing new functionalities.
• Lead technical discovery and requirements workshops focused on system behavior, data flows, integrations, and business rules.
• Create detailed, implementation-ready functional specifications, user stories, acceptance criteria, and process definitions.
• Technical specification of APIs, integration patterns.
• Technical specification of data model from different database repositories.
• Create analysis documents, testing documentation, and user manuals.
• Ensure that effective risk management is integrated into daily activities, in accordance with MetLife policies, and escalate relevant topics to the manager or the risk function.
• · Oversee functional gap analysis between business needs and existing systems, identifying configuration vs. customization options.

Education

Technical Stack

Soft Skills

• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to balance technical innovation with business value delivery.
• Business acumen: A level-headed, clear communicator to gain detailed level of understanding of organizational business requirements and business dynamics.
• Self-Motivated and able to work independently.
• Attention to detail
• Collaborative
• Team Player
• Decisive
• Supportive
• Passionate
• Professional
• Accountable
• As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
• Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!