Sr. Technical Account Manager - EMEA

Qualifications

• Have 8+ years of experience in technical account management, solutions engineering, technical customer success, post-sales engineering, or a related customer-facing technical role, including experience supporting complex enterprise or strategic accounts.
• Have experience owning the technical health of complex enterprise customers over time, beyond implementation or initial go-live.
• Are comfortable working with APIs, webhooks, authentication, databases and modern integration standards.
• Have hands-on experience troubleshooting API-based integrations using logs, monitoring tools, API documentation and data to identify root causes and drive issues toward resolution.
• Have experience leading customers through technical change, such as API migrations, authentication changes, platform updates, deprecations or new feature adoption.
• Can build credibility with senior technical stakeholders and influence decisions across customer engineering teams, Product and Engineering without direct authority.
• Can clearly explain complex technical topics to both engineers and non-technical stakeholders.
• Take a proactive approach to technical account health, identifying risks, integration health issues and improvement opportunities before they escalate.
• Have strong stakeholder management capabilities and can prioritize effectively across multiple high-value accounts, balancing immediate technical needs with longer-term strategic work.
• Make decisions and build conviction leveraging data insights.
• Have a strong sense of ownership and thrive in fast-moving environments.
• Value transparency, humility and a customer-first approach.