Sr. Specialist Workforce Operations & Experience

As the Sr. Specialist Store Staff Management, you will design and scale a high-performing store staffing model for both in-house and 3PL teams. You will drive vendor governance, compliance, and cost optimization, while managing onboarding, retention, and fraud prevention. Partnering across regions, you will ensure operational readiness and sustainable growth across all darkstore and warehouse locations.Workforce Planning & StrategyBuild and scale a reliable, high-performing store staffing model for in-house and 3PL personnel at an efficient cost.Manage end-to-end lifecycle operations, including store staff onboarding, training, offboarding, and attrition management.Support regional expansion and scaling plans by ensuring workforce models remain operationally sustainable, commercially efficient, and execution-ready.Drive continuous improvement initiatives across workforce planning, picker quality, and store staff cost optimization.Vendor & 3PL GovernanceManage 3PL contracts and account frameworks to ensure a sufficient, uninterrupted supply of store staff.Implement a structured 3PL account management framework to improve vendor governance, accountability, and long-term performance.Lead performance governance with local markets through regular business reviews, scorecards, SLA tracking, and structured action plans.Compliance, Risk, & Financial ControlDefine and standardize workforce compliance policies across all markets, including onboarding, documentation, and attendance controls.Ensure accurate tracking of staff attendance, leave, and overtime (OT), collaborating closely with local Finance and POPs teams for precise accounting.Identify and mitigate workforce fraud risks across attendance, productivity, payroll, and misconduct by implementing preventive controls and reporting mechanisms.Partner with Operations, H