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Sr Solutions Engineer

Sinch
Atlanta, USA
Senior
USD 120000-155000 / year
Discovered 1 months ago

Full Job Posting

REQUIREMENTS

  • Excellent ability to manage and progress client-facing and internal dialogs
  • Excellent written, verbal and persuasive communication skills
  • Knowledge of evolving cloud business models
  • Knowledge of new and existing AI models (LLMs, NLP models) and applications (genAI, intent classification and sentiment analysis)
  • Ability to productively field customer-facing technical discussions without background knowledge of customer systems
  • Ability to demonstrate thought leadership and gain a deep technical understanding of Sinch products (including event-based architectures, webhook communications, REST APIs, various authentication methods, JSON data payloads) in a quickly changing market
  • Ability to enthusiastically teach Solution Engineers and foster an environment that supports a growth mindset
  • Solid organizational skills including attention to detail and multitasking skills
  • Strong analytical and problem-solving skills with a ‘Customer First’ mentality
  • Ability to review Solution Engineers’ designs and documentations to ensure they communicate complex technical aspects in an audience-appropriate language and manner
  • Ability to drive input to Sinch product roadmaps and, where applicable, account specific requirements to and through Product Management
  • Desire to represent Sinch and the values, culture and mission that are the pillars of what we stand for
  • Strong sense of personal accountability regarding decision-making
  • Ability to create/articulate a vision and drive teams to enable it
  • Expert in crafting impactful messaging/demonstrations to executive internal and external audiences
  • 5+ years forging strong relationships as a trusted advisor with VP/C level decision makers within large, complex customer accounts
  • Previous experience in the mobile industry, telephony services or mobile multichannel communications (A2P SMS, MMS, RCS, OTT) is a plus
  • Bachelor's Degree in appropriate field of study or equivalent work experience
  • Willingness to travel and visit client sites as needed (0-25% Travel Expected)
  • High energy, positive attitude and enjoy working in a fast-paced team environment
  • This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO
  • OUR HIRING PROCESS
  • We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
  • We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

  • STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
  • CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
  • SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
  • TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
  • PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
  • WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
  • MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
  • The annual starting salary for this position is between $120,000 - $155,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until December 12, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

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