Sr. Software Engineer - Service Now ITSM Job

Key Responsibilities

• Service Catalog & Portal Develop and maintain catalog items, record producers, and order guides Build Flow Designer-based catalog workflows Support ITSM processes (Incident, Request, Change, Problem) Design, develop and Improve ITSM solution that enhance operational efficiency and drive self-service adoption 2. Flow Designer & Automation Develop Flows, Subflows, and reusable Actions Migrate legacy workflows to Flow Designer Automate cross-system processes 3. Integrations & Orchestration (Core Focus) Build and support REST/SOAP integrations Use Integration Hub and custom spokes/actions Implement end-to-end orchestration (provisioning, access, infra ops) Configure and troubleshoot MID Servers Ensure secure, reliable system communication Basic-to-intermediate PowerShell knowledge 4. Knowledge Management Manage knowledge bases and articles Configure approval and publishing workflows 5. Platform Development & Support Develop using Business Rules, Script Includes, and Client Scripts Resolve issues across catalog, flows, and integrations Support upgrades and platform enhancements Must-Have Skills Hands-on experience in: Service Catalog development Flow Designer (Flows, Subflows, Actions) REST/SOAP integrations Practical Exposure to: MID Server setup and troubleshooting Orchestration use cases Working knowledge of: JavaScript and Glide APIs ServiceNow scripting framework PowerShell Experience with Service Portal customization Good to Have Experience with Integration Hub, CMDB / Discovery, Knowledge Management Certifications: CSA (preferred), CAD (optional) Years of exp. - 4 to 6 years At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture