Sr. Service Engineer

Supermicro is seeking a talented service engineer to play a key role in providing our customers with high level customer service, support our global service network and help build a world class field engineering organization.

This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests, diagnose problem, travel to customer site, repair and replace defective parts or system(s).

As a Service Engineer, you provide the front line technical direction, advice and support to customers in the operation and maintenance of complex Supermicro's products.

You will also occasionally assist with installations, servicing and repairs of complex equipment at the same.

Essential Duties and Responsibilities: Includes the following essential duties and responsibilities: Deploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers.

Service and diagnose issues with replaceable components in various GPU systems.

Resolve escalations promptly and provide Linux support when necessary.

Collaborate with managers to develop service programs, share technical knowledge, and train new engineers on data center operations.

Travel to data centers to address customer issues and deliver hands-on training.

Take ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers.

Manage time efficiently, work flexible hours, and travel between data center locations as required.

Produce detailed reports and metrics on data center operations and performance.