Sr. Portal/Healtheintent Clinical Informatics Analyst
Role Overview
The Sr.
Portal/Healtheintent Clinical Informatics Analyst is responsible for the implementation, optimization, support, and adoption of patient-facing digital health technologies and interoperability solutions.
This role serves as a liaison between clinical operations, information technology, patient access teams, and external partners to improve patient engagement, facilitate secure information exchange, and enhance the patient experience across the continuum of care.
Leads initiatives involving patient portals, interoperability platforms, electronic health information exchange, digital communication tools, and regulatory compliance requirements.
The position collaborates with stakeholders to design workflows, evaluate system functionality, improve data accessibility, and support organizational digital health strategies.
The supports population health, care coordination, and data-sharing initiatives through the administration, optimization, and integration of HealtheIntent and related interoperability technologies, leveraging clinical and operational data to improve patient engagement, outcomes, and continuity of care.
This is a non-direct-care position requiring strong expertise in healthcare operations, patient engagement technologies, interoperability standards, HealtheIntent platform functionality, population health workflows, and electronic health record integrations.
The position collaborates across clinical, operational, and technical teams to ensure digital health solutions align with organizational objectives, regulatory requirements, and best practices in patient-centered care.
Key Skills for This Role
Full Job Posting
Qualifications
- Bachelor’s or Master’s in Allied Health, Healthcare Informatics, Information Technology, or related fields Equivalency: A combination of relevant education, certifications, and physician-workflow training or clinical informatics experience may be considered in lieu of a degree
- 7 years of experience in clinical informatics, physician EHR training, physician onboarding, workflow adoption, or related healthcare technology roles, including advanced familiarity with physician workflows; OR 5 years of experience with a Bachelor’s or Master’s degree in clinical informatics, physician EHR training, physician onboarding, workflow adoption, or related healthcare technology roles, including advanced familiarity with physician workflows
- Preferred Experience:
- Training physicians or advanced practice providers on Oracle Health Cerner workflows Supporting provider onboarding and credentialed user readiness Supporting an EHR implementation or conversion Supporting EHR upgrades, enhancements, or provider optimization initiatives Developing provider workflow curricula, simulations, job aids, or competency assessments Supporting provider go-live and stabilization activities Participating in workflow validation, test-script execution, or dress-rehearsal activities Coordinating physician champions or provider super users Analyzing provider training, readiness, feedback, or adoption information
- Knowledge, Skills and Abilities
- Advanced knowledge of healthcare operations, patient engagement technologies, and clinical workflows.
- Strong understanding of patient portals, patient access technologies, and digital health strategies.
- Knowledge of interoperability standards including HL7, FHIR, API integrations, and health information exchange frameworks.
- Experience utilizing HealtheIntent dashboards, registries, analytics, and reporting tools.
- Strong workflow analysis, process improvement, and requirements-gathering skills.
- Advanced testing, validation, troubleshooting, and problem-resolution capabilities.
- Effective project coordination and change management skills.
- Strong data analysis and reporting capabilities.
- Excellent communication, facilitation, presentation, and stakeholder engagement skills.
- Ability to mentor junior analysts and influence cross-functional teams.
- Proficiency with Microsoft 365 applications and reporting tools.
- Licenses and Certifications (Preferred)
- CPHIMS (Certified Professional in Healthcare Information and Management Systems)
- CAHIMS (Certified associate in healthcare information and management systems)
- Oracle Health/Cerner Certifications
- HealtheIntent Certifications
- Interoperability, HL7, or FHIR-related certifications
- Bachelor’s or Master’s in Allied Health, Healthcare Informatics, Information Technology, or related fields
- Equivalency: A combination of relevant education, certifications, and physician-workflow training or clinical informatics experience may be considered in lieu of a degree
- Training physicians or advanced practice providers on Oracle Health Cerner workflows
- Supporting provider onboarding and credentialed user readiness
- Supporting an EHR implementation or conversion
- Supporting EHR upgrades, enhancements, or provider optimization initiatives
- Developing provider workflow curricula, simulations, job aids, or competency assessments
- Supporting provider go-live and stabilization activities
- Participating in workflow validation, test-script execution, or dress-rehearsal activities
- Coordinating physician champions or provider super users
- Analyzing provider training, readiness, feedback, or adoption information
Preferred Qualifications
- Licenses and Certifications (Preferred)
About Community Health Systems
Operator of general acute care hospitals and outpatient facilities.
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