workday
Sr Operations Manager
Bank of America
Gurugram, IND
Full-time
Senior · 8+ years experience
Onsite
Discovered 3 weeks ago
Role Overview
• The role will be a member of the CFO Finance Innovation, that also enables AI and automation strategies across all CFO teams.
• The role supports AI Program across CFO LOB including agents pipeline and lifecycle.
• Support AI initiatives like the implementation of data layers like Starburst etc.
• Partners with different teams involved in the AI program like Tech, ORCO
• Contribute to other deliverables as part of CFO Finance Innovation team
Full Job Posting
Responsibilities
- Starburst Implementation
- Data onboarding, profiling, requirements support, testing, metadata/documentation, and data-product build activities.
- BI prototyping and adoption support, including Tableau live-connect proof-of-concepts, dashboard migration patterns, performance testing, and demonstrating alternatives to extract-based reporting approaches.
- AI Agent Portfolio
- Support various activities required to drive AI Program across the CFO organization including business case preparation, solution documentation etc.
- Provision and manage tool access to Automation and Orchestra (ORCO) platforms for developers and business teams.
- Ensure benefit impact of each agent is well documented and aligned with CFO finance team as applicable
- Value capture of agents impact in applicable system of records
- AI Initiatives
- Support various activities required to drive AI initiatives like Starburst, Data provisioning etc.
Requirements
- Education
- Bachelor’s degree (preferably in Computer Science, Data Science, or a related field)
- Certifications If Any
- Technical certifications in Microsoft Copilot / Copilot Studio, M365, AI Studio
- Certifications in AI-enabled automation / agentic workflow solution tools
- Project / delivery management certification (PMP, PRINCE2, or Agile / Scrum) preferred
- Finance domain related training / certifications a plus
- Experience Range
- 8–14+ years of total experience (mid to senior level)
- 4+ years delivering AI, automation, or digital transformation projects end-to-end
- Experience preparing governance and risk documentation such as MRM, model / AI toll-gate, or control artefacts
- Experience managing cross-functional global stakeholders across business, technology, and risk
- Proven record of delivering complex, multi-faceted initiatives with measurable business outcomes
- Foundational skills
- End-to-end project & delivery management of complex, multi-faceted initiatives
- AI tollgate and Model Risk Management (MRM) documentation
- Governance, controls, audit evidence, and risk management for AI solutions
- AI idea pipeline management — intake, triage, prioritization, and tracking
- Tool access provisioning and platform administration
- Requirements gathering, documentation & solution design
- Data management & systems integration awareness
- Value realization and benefits tracking
- Strategic problem solving and structured thinking
- Executive storytelling and status reporting
- Senior stakeholder communications — strong written and verbal communication
- Candidate is not expected to be a software developer but should be capable of engaging effectively with Technology, Data, Model Risk, and Architecture teams.
- Preferred Professional Backgrounds
- Most Relevant
- AI Program Governance and Deployment experience in large organizations
- Big 4 Finance Transformation Lead / Management Consulting
- Finance Digital and Transformation Lead (Focused on accounting functions)
- Work Timings
- Flexible between 11:30 am IST to 8:30 pm IST or 12:30 pm IST to 9:30 pm IST
- Job Location
- Gurugram
- Range
About Bank of America
Banking213000 employeesFounded 1904
Global financial services and banking institution.
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