Sr Operations Manager

About the Organization

Role Overview

Program Oversight and Challenge

• Oversee the CFO-wide Operational Excellence program and establish a consistent way of working.
• Plan and run the Operational Excellence challenge event, including participation, submissions, evaluation, and scaling.
• Manage ideas from intake and triage through prioritization, delivery, and value realization.
• Maintain Operational Excellence methods, tools, playbooks, and governance.

Reporting and Delivery

• Own senior-level data, dashboards, metrics, and reporting for executive and leadership consumption.
• Track benefits including cycle-time reduction, quality improvements, productivity gains, and control effectiveness.
• Support business cases, value-realization plans, prioritization, funding decisions, and executive updates.
• Manage automation projects and complex initiatives across timelines, dependencies, risks, controls, and measurable outcomes.

Stakeholder Engagement

• Engage senior stakeholders across CFO lines of business to secure sponsorship and adoption.
• Partner with project managers, technology teams, and process owners through design, testing, deployment, and adoption.
• Support training, communications, adoption planning, and change-management efforts.

Education and Experience

• Bachelor’s degree, preferably in Business, Finance, Data Science, or a related field.
• 12–18+ years of total experience at a senior level.
• At least 5 years leading Operational Excellence, process improvement, or transformation programs.
• At least 3 years delivering automation or digital transformation projects end to end.
• Experience producing executive-level reporting and engaging senior stakeholders across global teams.
• Proven delivery of complex, multifaceted initiatives with measurable business outcomes.

Certifications and Skills

• Lean Six Sigma Green Belt or Black Belt certification is strongly preferred.
• PMP, PRINCE2, or Agile/Scrum certification is preferred.
• Certifications in Tableau, Power BI, Alteryx Advanced, Microsoft Copilot, or UiPath are preferred or advantageous.
• Core skills include process improvement, program management, benefits tracking, change management, automation, governance, and executive communication.

Work Timings

• Work timings are flexible between 11:30 am and 8:30 pm or between 12:30 pm and 9:30 pm.

Job Location

• The job location is listed as Gurugram or Mumbai.
• The employer describes an in-office culture with role-specific flexibility.