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Sr. Manager, Thermal Technical Training

Vertiv
Westerville, USA
Manager
Onsite
Discovered 2 weeks ago

Full Job Posting

RESPONSIBILITIES

  • Commercial Training Strategy and Portfolio Leadership
  • · Develop and execute the commercial and technical training strategy for the thermal management portfolio, serving internal and external audiences.
  • · Own the thermal management training catalog, learning paths, course availability, delivery models, and annual operating plan.
  • · Balance customer demand, service readiness needs, instructor capacity, academy utilization, and product priorities to establish an executable training roadmap.
  • · Partner with Services, Product Management, Offering Management, Sales, Operations, Engineering, Technical Support, Learning and Development, and regional stakeholders to align training priorities.
  • Customer Training, Pricing, and Commercial Management
  • · Own the pricing strategy and governance for the commercial training catalog, including standard pricing, onsite delivery assumptions, travel considerations, class-size limits, custom requests, and periodic price reviews.
  • · Lead the development, review, and approval of customer training proposals and statements of work in coordination with Sales, Finance, Legal, Procurement, and operating teams.
  • · Ensure training commitments are clearly scoped, appropriately priced, operationally feasible, and consistent with product, service, intellectual-property, and customer-access requirements.
  • · Monitor revenue, costs, margin drivers, purchase orders, and program performance; identify opportunities to improve commercial results and customer value.
  • People Leadership and Training Delivery
  • · Lead, coach, and develop a team of technical instructors responsible for classroom, virtual, academy-based, and onsite training delivery.
  • · Set clear goals, delivery expectations, technical qualification requirements, safety standards, and professional conduct expectations for the instructor team.
  • · Manage instructor assignments, workload, travel, expense compliance, and onsite logistics while maintaining adequate academy coverage.
  • · Build instructor capability through technical development, train-the-trainer activities, coaching, succession planning, and cross-qualification across thermal product families.
  • · Ensure consistent, engaging, and safe delivery for learners with varied technical backgrounds and experience levels..
  • Curriculum, Quality, and Continuous Improvement
  • · Partner with instructional designers, subject matter experts, Engineering, Product Management, Technical Support, and field leaders to establish and maintain technically accurate curricula.
  • · Ensure course materials, assessments, hands-on exercises, facilitator guides, lab documentation, and learner resources remain current with engineering changes, safety requirements, service procedures, and product updates.
  • · Use learner feedback, instructor observations, business performance, field data, and stakeholder input to evaluate effectiveness and improve programs.
  • · Establish portfolio standards for course quality, version control, delivery readiness, technical review, and program governance.
  • Leadership, Governance, and Cross-Functional Collaboration
  • · Serve as the primary business leader for thermal commercial training and a trusted point of contact for customer, service, product, and regional stakeholders.
  • · Develop budgets, resource plans, business cases, and investment recommendations for people, equipment, facilities, technology, and external support.
  • · Identify operational, commercial, safety, quality, and readiness risks and implement appropriate mitigation plans.
  • · Lead with a customer-first mindset, sound business judgment, urgency, accountability, and continuous improvement.
  • REQUIRED QUALIFICATIONS
  • · Bachelor's degree in Engineering, Technical Education, Business, Project Management, or related field, or equivalent experience.
  • · Progressive leadership experience in technical training, field service, product support, service operations, customer training, or a related mission-critical environment.
  • · People-management experience leading technical professionals, instructors, trainers, or subject matter experts.
  • · Experience managing a portfolio of training programs, customer-facing services, or technical enablement initiatives with responsibility for schedules, resources, metrics, and business outcomes.
  • · Demonstrated experience with pricing, budgets, proposals, cost management, or commercial program performance.
  • · Experience leading cross-functional initiatives within a matrixed organization and influencing stakeholders across Engineering, Product Management, Services, Sales, Operations, and support functions.
  • · Working knowledge of thermal management, heating, ventilation, air conditioning, refrigeration, liquid cooling, or other mission-critical data center technologies.
  • · Experience with readiness management, launch planning, or product commercialization.
  • · Experience with New Product Development Introduction, product lifecycle, launch readiness, or commercialization processes.
  • · Experience with technical curriculum governance, adult learning principles, instructor qualification, and hands-on lab-based training.
  • · Professional certifications in project management, training, heating, ventilation, air conditioning and refrigeration, or relevant technical disciplines.
  • PHYSICAL & ENVIRONMENTAL DEMANDS
  • While performing duties of the above jobs, the associate is regularly required to stand, w

Qualifications

  • · Bachelor's degree in Engineering, Technical Education, Business, Project Management, or related field, or equivalent experience.
  • · Progressive leadership experience in technical training, field service, product support, service operations, customer training, or a related mission-critical environment.
  • · People-management experience leading technical professionals, instructors, trainers, or subject matter experts.
  • · Experience managing a portfolio of training programs, customer-facing services, or technical enablement initiatives with responsibility for schedules, resources, metrics, and business outcomes.
  • · Demonstrated experience with pricing, budgets, proposals, cost management, or commercial program performance.
  • · Experience leading cross-functional initiatives within a matrixed organization and influencing stakeholders across Engineering, Product Management, Services, Sales, Operations, and support functions.
  • · Working knowledge of thermal management, heating, ventilation, air conditioning, refrigeration, liquid cooling, or other mission-critical data center technologies.
  • · Experience with readiness management, launch planning, or product commercialization.
  • · Experience with New Product Development Introduction, product lifecycle, launch readiness, or commercialization processes.
  • · Experience with technical curriculum governance, adult learning principles, instructor qualification, and hands-on lab-based training.
  • · Professional certifications in project management, training, heating, ventilation, air conditioning and refrigeration, or relevant technical disciplines.
  • PHYSICAL & ENVIRONMENTAL DEMANDS
  • While performing duties of the above jobs, the associate is regularly required to stand, w

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