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Sr Manager, Program Mgmt - Financial Crimes Technology

American Express
Charlotte, USA
Full-time
Senior · 6+ years experience
Hybrid
Discovered 4 days ago
confluencejirapower-bitableau

Full Job Posting

Qualifications

  • Bachelor's or Master's degree in Business Administration, Finance, Information Technology, Engineering, or a related field.
  • 6+ years of experience in technology strategy, portfolio management, program management, business transformation, or related roles within complex enterprise organizations.
  • Demonstrated experience translating organizational strategies and business objectives into actionable plans, execution frameworks, and measurable outcomes.
  • Strong understanding of technology portfolio management, including strategic prioritization, roadmap planning, investment management, delivery oversight, and benefits realization.
  • Experience establishing or managing governance frameworks, operating routines, management reporting, and performance measurement processes.
  • Proven ability to lead and coordinate cross-functional initiatives involving multiple teams, stakeholders, and competing organizational priorities.
  • Strong stakeholder management and influencing skills, with the ability to build alignment and drive outcomes without direct reporting authority.
  • Experience identifying and managing portfolio-level risks, dependencies, issues, and execution challenges.
  • Strong analytical and problem-solving capabilities, including the ability to synthesize complex information, identify trends, and develop actionable recommendations.
  • Experience developing executive-level presentations, strategic communications, portfolio reporting, and management dashboards.
  • Strong organizational, communication, and facilitation skills, with demonstrated ability to operate effectively in ambiguous and evolving environments.
  • Ability to balance strategic thinking with practical execution, bringing structure and clarity to complex organizational challenges.
  • Preferred:
  • Experience in financial services, financial crime technology, risk management, compliance technology, or other highly regulated industries.
  • Familiarity with Financial Crime domains,and/or other financial services Risk Management domains
  • Experience supporting enterprise technology transformation, modernization initiatives, or large-scale strategic programs.
  • Experience in delivering large scale Risk program transformation within the Financial Services industry
  • Knowledge of technology investment planning, financial management, resource allocation, and portfolio value measurement.
  • Experience designing or improving technology operating models, governance frameworks, and portfolio management processes.
  • Familiarity with regulatory governance, technology risk management, internal controls, and audit or compliance expectations.
  • Experience working with Agile delivery organizations and understanding of product-centric technology operating models.
  • Proficiency with portfolio management, reporting, and collaboration tools such as Jira, Confluence, Power BI, Tableau, or similar platforms.
  • Experience developing executive dashboards, KPIs, OKRs, and benefits realization frameworks to measure portfolio performance and strategic outcomes.
  • Ability to influence senior leaders, facilitate complex discussions, and drive alignment across diverse stakeholder groups.
  • Experience supporting AI-enabled transformation, emerging technology adoption, or data-driven decision-making initiatives.
  • Demonstrated passion for operational excellence, continuous improvement, and delivering measurable business value through technology.
  • Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Responsibilities

  • Technology Strategy and Transformation: Lead strategic planning and execution frameworks across Financial Crime Technology, translating organizational priorities into clear strategies, actionable roadmaps, and structured approaches for execution and delivery.
  • Portfolio and Value Management: Drive portfolio management practices that provide visibility into portfolio health, strategic alignment, delivery performance, investment priorities, intended outcomes, and benefits realization.
  • Cross-Functional Stakeholder Alignment: Partner with Product, Technology, Business, Risk, Compliance, Finance, and other stakeholder teams to align shared priorities, connect business objectives with technology capabilities, and facilitate coordinated execution across organizational boundaries.
  • Governance and Controls Oversight: Establish and coordinate governance frameworks, management routines, and controls that support effective decision-making, accountability, risk management, and regulatory expectations within a highly regulated environment.
  • Strategic Initiative Coordination: Lead and coordinate cross-functional initiatives and workstreams, creating clarity around priorities, dependencies, ownership, milestones, and desired outcomes while enabling accountable teams to drive execution.
  • Operating Model and Process Improvement: Identify and drive opportunities to improve processes, governance practices, and operating models, bringing greater structure, consistency, transparency, and efficiency to how Financial Crime Technology plans and delivers strategic priorities.
  • Support annual and multi-year strategic planning activities, including technology investment prioritization, portfolio roadmaps, and alignment of resources to organizational objectives.
  • Develop portfolio-level reporting, performance metrics, dashboards, and executive communications to provide actionable insights into strategic progress, delivery risks, dependencies, and investment outcomes.
  • Proactively identify portfolio-level risks, issues, and interdependencies, facilitating timely escalation, decision-making, and resolution across stakeholder groups.
  • Prepare executive-level presentations, strategic recommendations, and decision materials to support leadership discussions, investment decisions, and governance forums.
  • Drive continuous improvement in portfolio management practices, strategic planning processes, and cross-functional ways of working.

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