Sr. Manager

About This Role

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description Visa Direct is a suite of products that Visa provides to clients—including issuers, acquirers, processors, merchants, and service providers—to enable the movement of money to cards, accounts, and wallets globally.

One of the prime responsibilities of the Visa Direct Ecosystem team is ensuring that the payment stakeholders that sit between a company that wants to pull funds or disburse funds to a Card, Account or Wallet and the Visa network can successfully support Visa Direct transactions. The Visa Direct Ecosystem Readiness team works cross-functionally with Visa sales, Client Services, Risk and AML, Finance, Product, Technology, and Legal teams to ensure successful ongoing ecosystem performance.

The candidate must be highly collaborative, bring a structured approach to client engagement and documentation, employ moderation and facilitation skills, have a passion for payments, and have an ability to communicate complex information to both technical and non-technical audiences. The role will require leading complex technical discussions and will span multiple teams, projects, geographic locations, and time zones. The role requires a unique combination of product expertise, problem solving ability, flexibility with rapid changes, intellectual curiosity, and strong attention to detail.

Visa is seeking an experienced payments professional with a strong track record in product and project management. This client experience‑focused role blends technology architecture expertise with client‑facing relationship management. The environment is fast‑paced and agile, requiring a proactive individual who excels at partnering with internal and external stakeholders to achieve shared objectives.

Responsibilities Include

• Execute multi‑year ecosystem growth plans, spanning enablement, acceptance, performance, compliance, and revenue outcomes.
• Support activation of cross‑border payment corridors, ensuring market readiness, regulatory alignment, and seamless technical integration.
• Monitor and manage ecosystem readiness and performance, including approval rates, fraud and risk metrics, data integrity, and overall operational health.
• Lead issuer acceptance and performance optimization initiatives, including new and emerging Visa Direct use cases.
• Oversee post‑launch monitoring and continuous improvement initiatives to ensure scalable, high‑quality ecosystem performance.
• Drive data‑driven initiatives to improve acceptance quality, consistency, and operational resilience across endpoints.
• Partner with global and regional product teams to ensure ecosystem readiness for new capabilities, releases, and innovations.
• Lead issuer and partner readiness across the full Visa Direct endpoint portfolio, ensuring consistent acceptance and operational execution.
• Serve as a Visa Direct product ecosystem SME, guiding clients through technical, operational, and compliance requirements.
• Collaborate with cross-functional business, product, technology, client services & other teams to drive ecosystem readiness and high approval rates for Visa Direct products.
• Work closely with the sales & account managers to plan and manage the client’s integration strategy, schedule, and deadlines.
• Create presentations for internal approvals and external client facing discussions.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications 10 or more years of relevant work experience with a bachelor’s degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD).

Experience contributing and creating product documentation

Experience in cross-border remittance operations.

Experience In Managing Regulatory Requirements, KYC And Compliance Processes. Ability to combine aspects of the business and commercialization with technical understanding.

Possess fundamental product development skills from supporting the introduction of products features and/or improvements.

Understanding of Web technologies including RESTful APIs, mobile and eCommerce payment technologies and message sets, including, ISO 8583, SWIFT and ISO 20022 etc. is plus

Exceptional interpersonal and presentation skills and a proven ability to influence and communicate effectively across regional and functional lines.

Ability to manage a complex and varied workload, requiring support of multiple ongoing product and solution development initiatives and providing product support for teams delivering implementation projects.

Excellent communication, storytelling, and presentation skills.

Strong team player, self-directed and able to work independently at coordinating cross functional activities, data collection, strong decision-making abilities to raise issues at appropriate times.

Required Skills And Experience Experience in digital payments, eCommerce, and the broader payments ecosystem.

Excellent verbal, written, and presentation communication skills.

Experience creating and contributing to product and technical documentation.

Strong organizational skills with the ability to manage a complex set of priorities.

Ability to communicate effectively with clients and internal stakeholders at all levels, including executive leadership.

Demonstrated flexibility and adaptability in response to changing roles, priorities, and responsibilities.

Proven conflict management and negotiation skills, with the ability to build trust and achieve program goals.

Embrace teamwork while promoting a culture of openness and flexibility

Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.