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SR Lead Solution Architect FDE (East Coast)

Alkira
USA
Full-time
Mid · 1+ years experience
Onsite
Discovered 3 days ago

Full Job Posting

Responsibilities

  • Embed with strategic customers as the hands-on technical owner from evaluation through production deployment
  • Lead network architecture discussions with customers and partners
  • Design, build, and deploy Alkira-based solutions in customer environments using best practices
  • Develop automation, integrations, and tooling (Terraform, APIs, scripting) to accelerate customer deployments
  • Collaborate directly with customer networking, cloud, and platform teams
  • Conduct technical workshops, trainings, and whiteboard sessions for customers and partners
  • Create design and architecture best practices, reference architectures, and deployment guidelines
  • Provide deep technical support and troubleshooting for customers, escalating and driving resolution with Engineering
  • Own customer success on key accounts from adoption and expansion perspective
  • Work with Alkira Product Management and Engineering to provide feedback on upcoming features from the customer's lens
  • Track and drive key customer features/asks with Product Management through to implementation
  • Minimum Requirements
  • Strong cloud and networking fundamentals
  • 3+ years in a customer-facing technical role (consulting, solutions architecture, sales engineering, or professional services)
  • 1+ years of hands-on experience architecting and deploying cloud solutions (AWS, Azure, GCP, and/or OCI)
  • Hands-on experience designing and building hybrid and public cloud infrastructure
  • Strong networking background in routing technologies and network security
  • Proficiency with infrastructure-as-code and automation tools (e.g., Terraform, Ansible, Python, REST APIs)
  • Experience in large-scale network design/deployment is a plus
  • Strong passion for customer outcomes and creating long-lasting professional relationships
  • Flexibility to travel to customer sites
  • Relevant technical certifications are a plus
  • Excellent written and verbal communication skills
  • BA/BS/MS degree is a plus

Qualifications

  • 3+ years in a customer-facing technical role (consulting, solutions architecture, sales engineering, or professional services)

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