Sr. Customer Service Executive (Voice Process)
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Key skills for this role
About the Role
Key Responsibilities: o Handle complex or escalated customer complaints. o Ensure timely and effective resolution of customer inquiries and complaints. o Analyze customer feedback and service data to identify trends.
Key Skills for This Role
Full Job Posting
Key Responsibilities
o Handle complex or escalated customer complaints.
o Ensure timely and effective resolution of customer inquiries and complaints.
o Analyze customer feedback and service data to identify trends.
o Develop and implement strategies to improve service quality.
o Collaborate with other departments to streamline customer service processes.
o Document customer interactions, feedback, and resolutions accurately.
Compile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service quality
Desired Candidate Profile
- Bachelor s degree in any relevant field from a reputable company
- Proficiency in CRM software and Microsoft Office Suite
- Strong understanding of customer service principles and practices
- Very good command of written and spoken English is a must.
- from 5 to 7 years of experience of call center and a customer service is required.
- Strong problem solving with management skills.
- Ability to create a maintain high customer satisfaction levels.
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