Sr. Customer Portfolio Manager CS

Role overview

Key responsibilities

• Manage contract performance and act as the interface between customers and project teams.
• Plan and execute services, parts, and repair services, including quotes, scheduling, fulfillment, and proactive risk mitigation.
• Resolve issues, update customers, and negotiate contract changes, variations, and solutions.
• Ensure contract service, operational, and performance requirements and financial and technical metrics are met.
• Negotiate proposals and administer assigned contracts; support senior contracts personnel and liaise with customers on contract matters.
• Use technical expertise and data analysis to inform recommendations, contribute to strategy, and apply best practices.
• Lead functional teams or projects, mentor colleagues, and build consensus with stakeholders.

Required qualifications

• Bachelor’s degree or diploma in a relevant field from an accredited university or college, or a high school degree with relevant work experience.
• At least eight years of professional experience, including at least two years in contract management, project management, proposal management, customer management, or field engineering.
• Technical knowledge of gas turbine power plant equipment and services.
• Experience working with customers and different stakeholders.
• Experience planning and executing outages and managing Contractual Service Agreements.
• Ability and willingness to travel up to 40%.
• Legal right to work in KSA without company sponsorship or time restriction.

Desired characteristics

• A master’s degree in business administration or engineering is a plus.
• Expertise in GE Gas Power Services OTR processes and tools is desired.
• Strong communication, interpersonal, leadership, analytical, and organizational skills are desired.
• Power industry knowledge and experience, and ability to lead customer portfolios or programs, are desired.
• The preferred candidate will be from the ITR services team in KSAB.

Travel and relocation

• The role requires willingness to travel up to 40%.
• Relocation assistance is not provided.