Sr. Customer Portfolio Manager CS

Role overview

Key responsibilities

• Manage contract performance, interface between customers and project teams, and transfer information and requests.
• Plan and execute services, parts, and repair services, including quotes, scheduling, fulfillment, follow-up, and proactive risk mitigation.
• Resolve issues, update customers on project progress, and negotiate changes, variations, and solutions.
• Ensure compliance with contract service, operations, performance, financial, and technical requirements.
• Negotiate proposals and administer assigned contracts with minimal supervision; support senior contracts personnel.
• Use technical experience and data analysis to inform operational and product recommendations.
• Lead functional teams or projects, mentor colleagues, contribute to strategy and policy, and build consensus.

Required qualifications

• Bachelor’s degree or diploma in a relevant field, or a high school degree with relevant work experience.
• At least 8 years of professional experience, including 2 years in contract, project, proposal, customer management, or field engineering.
• Technical knowledge of gas turbine power plant equipment and services.
• Experience working with customers and stakeholders, planning and executing outages, and managing Contractual Service Agreements.
• Ability and willingness to travel up to 40%.
• Legal right to work in KSA without company sponsorship or time restriction.

Desired characteristics

• An MBA or Engineering master’s degree is a plus.
• Expertise in GE Gas Power Services OTR processes and tools is desired.
• Communication, interpersonal, leadership, problem-solving, organizational, and project leadership abilities are desired.
• Power industry knowledge and customer portfolio leadership experience are desired.
• The preferred candidate will be from the ITR services team in KSAB.

Additional information