Sr. Customer Development Manager - Petco

Role Overview

Responsibilities

• Develop and maintain processes and plans to analyze the customer's business channels (clinics, stores, .com), evaluating business trends, shopper insights, and post-activity analysis.
• Lead and implement customer meetings to influence support of Hill's Go-to-Market plans.
• Develop and implement annual strategic plans and initiatives to achieve commercial goals.
• Establish partnerships with internal and external cross-functional teams to deliver results and execute against strategy and goals.
• Customize shopper programs with Hill's shopper marketing using brand strategies to drive incremental retail sales.
• Use multiple data sources to create fact-based selling stories to influence key stakeholders and deliver against joint business objectives.
• Collaborate with Hill's Business Development Manager and Retail Marketing team to implement retail environment and brand strategy within investment guidelines.
• Drive forward actions in monthly customer planning meetings to review actuals plus plan-to-go with manager, BDM, and Finance.
• Identify areas of opportunity for products and programs, develop customer-specific 6P strategies incorporating consumer insights, and monitor competitor activity.

Required Qualifications

• Bachelor's Degree.
• 7+ years of Key Account Management, sales roles, or related experience.
• Experience working with syndicated services (Nielsen, IRI, and account-specific data sources).
• Microsoft Office or Google Suite proficiency (Sheets, Slides, Docs).
• Experience working in consumer product goods.

Preferred Qualifications

• Pursue mutually beneficial solutions with persistence, compromise, and respect.
• Adept at finding common ground, identifying vital interests, and understanding the customer's underlying priorities.
• Strong analytical skills to develop 6P recommendations based on consumption data, shopper and consumer insights; experience leveraging AI tools desired.
• Handle ambiguity and identify solutions for the customer's business and 6P plan performance, quickly developing alternative plans as needed.
• Work collaboratively across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution.

Compensation and Benefits

• Salary Range $124,000.00 - $174,000.00 USD.
• Pay is determined based on experience, qualifications, and location.
• Salaried employees may be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.
• Benefits include medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and 401(k) retirement plan with company matching contributions.
• Additional benefits include a minimum of 15 vacation/PTO days and 13 paid holidays; paid sick leave adjusted based on role and location.

About Colgate-Palmolive and Hill's

Additional Information