Sr Business Process Owner, Portfolio Health - General Motors Insurance

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers — standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.

Powered by unique insights from GM’s connected technology, you’ll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step—from quote to policy servicing to claims.

You’ll collaborate across GM’s ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It’s the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you’ll contribute to a new enterprise business that’s creating tangible value for consumers nationwide — showing how insurance, when truly connected, can become a loyal companion to every GM journey.

This role will be posted until filled.

Serve as Underwriting and Portfolio Health Subject-Matter Expert (SME)

Mentor Policy Servicing Clerk team members, fostering a culture of excellence and integrity.

Collaborate with other departments to develop and deploy Portfolio Health initiatives.

Ensure compliance with regulations related to underwriting action and communication.

Define process vision, guiding principles, strategy, future state design, and success metrics for the Portfolio Health verticals

Design, document, and implement end-to-end processes, including scope definition, workflows, process maps, and operating standards for process outcomes including efficiency, compliance and customer experience

Ensure consistent application of standards across regions, functions, and teams

Establish KPIs and monitoring frameworks

Collaborate across teams to implement process enhancements and resolve cross-functional conflicts while ensuring alignment to enterprise priorities

Serve as an escalation point and decision authority for process design

Champion continuous improvement culture

Strong understanding of auto insurance as a whole

Prior auto underwriting experience

Strong critical thinking and decision-making skills

Driven and motivated to improve processes and technology

Excellent written and verbal communication skills and strong collaborator

Excited for the opportunity to build out the Underwriting and Portfolio Health department of a start-up in “growth mode” and evolve the philosophy as our business matures

Start-Up and growth mindset that enjoys a challenge

Resourceful and able to work independently