Sr. Business Analyst I (6497)

Role Overview

What You'll Do

• Capture, document, and translate stakeholder business requirements into actionable ServiceNow solutions.
• Analyze workflows, identify bottlenecks, and recommend automation or optimization opportunities in ITSM, ITOM, and CMDB.
• Assist with ServiceNow configuration, customization, dashboards, and reporting.
• Develop and execute test plans, verify configurations, and ensure solutions perform as intended.
• Facilitate demos, gather feedback, and maintain alignment between technical teams and business users.
• Maintain process maps, user stories, and technical documentation supporting continuous improvement.

What You'll Need to Succeed

• Active Secret clearance is required.
• Bachelor's degree in Computer Science, Information Systems, or a related field is required.
• ServiceNow Certified System Administrator certification or an equivalent certification is required.
• At least 5 years of Business Analyst experience, including at least 3 years working with ServiceNow, is required.
• Strong knowledge of ServiceNow capabilities including ITSM, ITOM, and CMDB is required.
• Federal contracting experience with DoD, DHS, or civilian agencies is required.
• Experience in an Agile/Scrum environment and with agile methodologies and tools is required.
• Proficiency in process mapping and requirements documentation is required.
• Knowledge of ServiceNow scripting, dashboard/report creation, SQL, and data analysis techniques is required.
• Exceptional communication, presentation, and stakeholder management skills are required.

Compensation

• Salary range is $92,000 to $119,000, determined by qualifications, skills, relevant experience, role responsibilities, organizational needs, and internal equity.
• The role may be eligible for performance-based bonuses, company-paid training or certifications, and referral bonuses.

Benefits

• Full-time employees are eligible for health, dental, and vision insurance; a 401(k) plan with company match; paid time off and holidays; parental leave; dependent care; flexible work arrangements; professional development; and wellness programs.

Application Deadline

• Applications are accepted on a rolling basis until the position is filled.