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Sr. Analyst - WFM RTA

exl Service.com (India) Private Limited
Noida, IND
Senior
Discovered 1 months ago
excel

Full Job Posting

Qualifications

  • Graduate
  • Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
  • Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, Avaya CMS etc.
  • Work Experience Requirements
  • Minimum of 2-year WFM experience in a call center inbound voice process

Responsibilities

  • Efficiently manage intra-day staffing and service level.
  • Provide timely, accurate reports on intra-day performance.
  • Monitor and drive schedule adherence.
  • Communicate effectively with internal and external customers.
  • Perform other duties and assignments as directed.
  • General Skills
  • Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
  • Solid critical thinking, problem solving, and interpersonal skills.
  • Demonstrates ability to give and receive feedback with peers and business partners.
  • Must demonstrate sound arithmetic, analytical and problem solving ability.
  • Excellent verbal, written and comprehension skills.

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