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Sr. Analyst, Operations Analytics, Firehouse Subs

Firehouse Subs
Jacksonville, USA
Full-time
Onsite
Discovered 1 weeks ago
Operations analyticsPerformance metric analysisRoot cause analysisTableauDashboard and report developmentGuest satisfaction analysis

Full Job Posting

About the company

Restaurant Brands International owns TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS, with more than 32,000 restaurants in over 120 countries and territories.

Role overview

The Senior Analyst, Operations Analytics supports guest experience and operational efficiency across Firehouse Subs restaurant operations in the United States and Canada.

The role partners with Operations, Marketing, Digital, Finance, Training, field teams, and franchise partners to turn analytics into practical improvements.

Workplace

  • The schedule is five days per week in the Jacksonville, Florida office.

Operations performance analysis

  • Analyze guest satisfaction, speed of service, brand audits, and training completions to identify trends and improvement areas.
  • Diagnose underperformance, recommend operational improvements, and support continuous improvement using guest feedback and operational data.
  • Evaluate pilots and test initiatives, including service models, processes, and technology deployments, to recommend opportunities to scale.
  • Use benchmarking and performance tracking to improve operational efficiency and consistency.

Reporting and analytics

  • Develop and maintain dashboards, reports, and analytical tools, primarily using Tableau.
  • Prepare recurring reports on drive-thru utilization, hours of operation, guest satisfaction, and operational compliance.
  • Translate complex data into clear insights for leadership, field teams, and cross-functional partners.
  • Explore AI-driven analytics and automation for reporting, forecasting, and operational visibility.

Collaboration and data quality

  • Partner with cross-functional teams and franchisees to support operational strategies and consistent brand standards.
  • Validate operational data and sources with the RBI data team and support the use of additional datasets, including supply chain and vendor data such as Sygma.
  • Manage ongoing data requests and support the evolution of reporting tools as data sources and business needs change.

Requirements

  • Work onsite five days per week at the Jacksonville, Florida office.
  • Ability to analyze operational and guest experience metrics and translate findings into practical recommendations.
  • Ability to develop and maintain dashboards, reports, and analytical tools, primarily using Tableau.
  • Ability to communicate complex data as clear insights and narratives for leadership, field teams, and cross-functional partners.
  • Ability to collaborate with internal stakeholders, field teams, and franchise partners on operational initiatives.

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