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Specialized Account Manager

ITS Logistics, LLC
Fort Worth, USA
Manager · 3+ years experience
Discovered 1 months ago

Full Job Posting

  • Work directly with our valued carriers to deepen relationships and strengthen ITS’ position as a best-in-class specialized transportation provider.
  • Work as needed with our customers to build unique and out-of-the-box solutions to complex specialized transportation needs.
  • Proactively solicits new and existing accounts for new opportunities, documenting, communicating, and executing all business requirements.
  • Becomes the Specialized transportation expert, training and enabling brokerage teams to become more knowledgeable in the field.
  • Proactively on-boards and develops new customers including creating, updating, and maintaining new and existing SOPs.
  • Works closely with the Outside Sales team to help develop and leverage the sales strategy to land new opportunities for both new and existing customers.
  • Ensures customer interactions and feedback are entered into the CE.
  • Prices all opportunities (ad-hoc, bid board, dedicated, etc.)
  • Maintains the client pipeline and hits internal CRM KPI’s established.
  • Negotiates customer rates and creates RFPs.
  • Responsible for ensuring excellence in our data integrity.
  • Provide excellent customer service in a timely manner, including shipment status updates, communicating with customers, and updating to customer portals.
  • Additional duties as assigned.
  • Minimum of 3 years of experience in logistics required.
  • Strong understanding of specialized equipment, permitting processes, and freight pricing.
  • Minimum 2-year industry experience in 1 or more of the following: construction, energy, manufacturing, and infrastructure.
  • Strong operational background.
  • Associate degree preferred.
  • Strong Customer Service skills required.
  • Ability to multi-task and maintain deadlines.
  • Strong work ethic and positive attitude.
  • Advanced Microsoft Office Suite.
  • Must work onsite
  • Pay: $50- $60K Base + uncapped commission (TTC: $100k-$130k)

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