Specialist - Training

Job Scope

Main Duties And Responsibilities

• Develop and maintain an annual training plan, providing regular updates and blueprints to concerned managers.
• Create and assign weekly training plans for teams, ensuring that deadlines are met.
• Monitor learning platform activity, tracking employees progress and addressing participation or engagement gaps.
• Adapt and extract content from internal and external sources to ensure alignment with industry trends and company-wide changes.
• Collaborate with concerned LoBs management to tailor trainings and ensure alignment with business objectives.
• Deliver in-person or virtual training sessions for various business needs, including product knowledge, sales skills, and operations procedures.
• Develop training videos, guides, and other resources to support new products, procedures, or business initiatives in coordination with the L&D when needed.
• Develop and deliver onboarding training programs for new joiners, ensuring that they are equipped with the knowledge and skills needed for their roles.
• Regularly update the training materials for new product and procedure instructions, and maintain accurate and up-to-date training guides and reference materials and other resources to support employee learning.
• Track and report training participation, progress, and completion rates to ensure alignment with learning plans.
• Report any issues, discrepancies or concerns related to the training programs to the direct Manager.
• Collect feedback from staff through surveys after training sessions to assess and continually improve training quality and effectiveness.
• Conduct assessments, and follow-up activities to measure effectiveness of training programs.
• Ensure all training certifications, where applicable, are maintained through the appropriate recertification processes.
• Promote a culture of continuous learning by encouraging the employees to engage with available training resources and development opportunities.

Education

Experience