Specialist, Trade Finance Operations

Overview

Key Responsibilities

• Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
• Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
• Maintain zero operational loss
• Adherence to SLA and Customer TAT
• Adhere to Training Man-Days for self and team.
• Execute departmental initiatives as advised
• Liaise with customers and resolve queries/problems
• Ensuring timely updation of transactions in the relevant systems.
• Ensuring timely review/revision of SOP
• Conduct investigation to rectify errors
• Ensuring attending all incoming messages within SLA, system upgradation and Technical assistance to team members.
• Prepare statistical data for internal and external relationship
• Deal with customer/counterpart in other banks to respond to queries and problems
• Correspondence of routine nature with customers and other external/internal contacts.
• To identify risk in day to day operations and bring to the attention of management
• To provide technical guidance to customers when needed
• To suggest ideas and strive for continuous process improvement
• To escalate transactions of unusual nature
• To hold records in custody as per designation memo
• To ensure safe custody of records.
• Any other duty/task as entrusted by the Dept Manager/Head
• Responsible for effectively processing/checking, verifying and authorizing transactions as per approval matrix, ensuring processing of transactions is carried out in a controlled manner.
• Effectively monitoring compliance to regulatory guidelines and local/international sanctions in Trade Finance processes and improving the controls to identify/mitigate risk.
• Ensuring self and staff adhere to Standard Operating Procedures of FAB at all times and recommend/implement changes in policies, procedures, processes and systems in line with development in the industry.
• Developing and introducing robust tools/processes to identify/mitigate operational risks attached to the department.
• Support the line manager in sustaining higher / acceptable rate of Employee Satisfaction in line with Bank Policy.
• Ensure Anti money laundering, Central Bank guidelines and other internal policies / procedures are strictly followed and any unusual transactions are reported to levels prescribed.
• Keeping self-apprised of developments taking place in the industry and disseminate them to staff under direct and indirect reporting where applicable.
• Proactively highlight situations of extraordinary non-operational risks e.g., market and legal risks, which may arise due to transactions that are entered into.
• To participate and implement projects, system development and other initiatives applicable to the department.
• Support Line Manager in developing, coaching, monitoring staff performance and arranging remedial training where necessary.
• Support multi desk and multi functions within the department
• Target Zero complaints, minimum 95 percent adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• NIL unauthorized breaches in Policy/regulatory requirement ad SOP s. Satisfactory rating in all audits-INA/RMU/OCS/Self- Assessment.
• NIL breaches in housekeeping (reconciliations, Tracers, DCFCL etc)
• NIL critical findings in regulatory/external/internal audits
• No. of PI (Process improvements) proposals found fruitful by management. No. of successful PI s implemented.