Specialist, Trade Finance Operations

Job Description

Policies, Systems, Processes & Procedures

Continuous Improvement

Reporting

Job Specific Accountabilities

• The Job-holder is responsible for processing in a sub section of operation, within a specific product or functional area and ensure quality and timeliness of the delivery in cost-efficient & error- free manner, subject to high risk management and Bank’s / Regulator’s compliance standards S/he is expected to support the department in
• Pre - Processing transactions pertaining to Trade Finance products
• Interact with customer/internal stakeholders in query resolution, support, and technical guidance
• Ensuring adherence to agreed SLA with timely updation of transaction in the appropriate system, along with ownership for review of related SOP
• Minimising operational risks for the Bank by ensuring that all transactions processed comply fully with underlying customer or internal instructions and that these instructions are properly processed.
• Assisting the Supervisor and Section Head in delivery and support function including periodic self-assessments, preparation of statistical data and performance MIS, Daily and Monthly Proofing and reconciliation, Business Continuity planning and correspondence of routine business nature
• Evolving as a subject matter expert and support the section in Testing and Training for relevant Product related enhancements, technical assistance, and service requests
• Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Maintaining the highest level of internal and external customer satisfaction standards
• Must live up to the core values and be able to challenge any process / procedure, share ideas and initiatives across teams / units.
• Pursue opportunities for enhancing operational efficiencies, customer service and operational controls by identifying process improvements
• Prepare statistical data for internal and external relationship
• To escalate transactions of unusual/ suspicious nature and matters requiring attention of higher authority
• To ensure safe custody of records.
• Generate Cost reduction ideas and following up for implementation during the year
• Support Multi desk and multi-function within the department

Specific Accountability

• Zero Ops Loss; NIL near miss/ income leakage event, target zero high risk error
• Target Zero complaints, minimum 98 percent adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• NIL unauthorized breaches in Policy/regulatory requirement ad SOP’s. Satisfactory rating in all audits-INA/RMU/OCS/Self- Assessment.
• NIL breaches in housekeeping (reconciliations. Tracers, DCFCL etc)
• NIL critical findings in regulatory/external/internal audits
• No. of PI (Process improvements) proposals found fruitful by management. No. of successful PI’s implemented
• Execute departmental initiatives as advised.
• Number of cross functional desk supported during the year

Minimum Qualification

• Bachelor’s degree in any stream or related Discipline.
• Through understanding of ICC Rules, Local laws and legal risks, trade documentations. Shipping terms and standard operating procedure of the bank.

Minimum Experience & Skills

• Minimum 5-6 years of experience in Trade finance with hands on experience in all trade finance products
• Thorough understanding of ICC Rules, local laws and legal risks, trade documentations, shipping terms and standard operating procedures of the bank.
• Hands on experience on Core Banking Solutions
• Good communication, presentation, and analytical skills
• Specialisation in own area of work and working knowledge of all Trade products
• Conversant with MS Office and other Analytical tools.
• Preferably a trade finance professional certificate holder.

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