Specialist People Operations
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About the Role
The People Operations Specialist manages HR activities, supports store employees, ensures data integrity, and handles employee relations and grievances.
Key Skills for This Role
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Role Summary
The People Operations Specialist is the frontline champion for our store employees.
You are responsible for the day-to-day execution of HR activities, ensuring that every store team member has a seamless and positive experience from their first day onwards.
Your role
- is to handle the administrative heartbeat of the stores -answering queries, managing data, and ensuring that our staff are supported, informed and engaged.
- Coordinate with the operations team for end-to-end people related processes for store staff, including, but not limited to, hiring, system & data management and employee relations.
- Act as the first point of contact for store employees regarding any people related topics
- Own the data integrity of the store population, ensuring smooth and accurate data management
- Support the operations team in managing the employee grievance and performance management cases
- Conduct exit interviews for frontline staff to gather insights on turnover and ensure a smooth departure process.
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