Specialist - Environmental Services - Aldar Retail Management

Overview

Aldar Retail Managemen

Specialist - Environmental Services

Soft Services Operations

• Oversee daily delivery of soft FM services including cleaning, waste management, landscaping, pest control.
• Conduct routine inspections and audits to ensure workplace cleanliness and compliance with hygiene and safety standards.
• Support mall readiness across public areas, restrooms, food courts, parking, back-of-house areas, service corridors, waste rooms, tenant-impacting common areas, event spaces, and external customer-facing areas.
• Ensure all soft services are executed in line with SLAs, KPIs, and contractual requirements.

Vendor & Contract Management

• Coordinate outsourced vendors delivering cleaning, pest control, landscaping, and other soft FM services.
• Monitor vendor performance, address deficiencies, and oversee corrective actions.
• Support procurement and contract renewals processes by providing site-level performance feedback, service observations, and operational

Health, Safety & Compliance

• Support compliance with health, safety, hygiene, fire safety, COSHH, environmental, and statutory requirements related to soft services, in coordination with HSE, Mall Operations, and approved service providers.
• Report any hazards, incidents, or service issues and maintain accurate documentation.
• Promote a safe working environment and ensure team adherence to site rules and regulations.

Customer Service & Stakeholder Management

• Serve as the primary contact for soft FM‑related issues and service requests.
• Maintain strong relationships with internal stakeholders, end‑users, management, and external vendors to ensure excellent workplace experience. Handle complaints, requests, and escalations promptly and professionally.

Administration & Reporting

• Maintain job tracking logs, service reports, inspection checklists, and vendor performance evaluations.
• Maintain and update site-level soft services asset records in line with mall operations requirements.
• Prepare periodic reports covering service performance, incidents, quality assessments, and improvement recommendations.
• Support the Mall Head of Operations / Mall GM with budget tracking, cost-control initiatives, and service-related expenditure monitoring

Qualifications

• Degree in Facilities Management, Business Administration, or related field.
• FM certifications such as BIFM/IWFM, NEBOSH, IOSH, BICSc, or equivalent.
• Experience with CAFM/CMMS systems.

Experience

• 3–5 years of experience in Soft FM operations (cleaning services, Malls, Hotel chains etc.).
• Good understanding of FM standards, HSE regulations, sustainability measures and vendor management.
• Strong communication and customer‑service orientation.

Skills

• Vendor and contract management.
• Building and managing SFM budget.
• Soft services operations management
• Workplace hospitality & customer service
• Health & safety compliance
• Report writing and documentation
• Sustainability Improvement
• Time management and multitasking
• Problem solving and decision making
• Stakeholder communication and coordination