Special Utilities Billing Representative - Digitech - Remote

Summary

Essential Duties and Responsibilities

• Review claims that have been put on hold, working to identify causes and address issues causing them to remain on hold
• Address claims that have identified as paid by locating deposit information
• Complete basic credentialing updates with insurance companies
• Review patient accounts with multiple transports to ensure the system has the correct coordination of benefits
• Handle all correspondence that comes to EMS lockbox (denial EOBs, patient invoices, attorney requests, etc.)
• Document all findings and actions in the appropriate systems with accuracy and attention to detail, maintaining full compliance with HIPAA and internal quality standards
• Work with insurance companies over the phone, collecting claim status, deposit information, etc.
• Additional job duties as assigned

Skills/Experience Required

• Education: High School Diploma or equivalent required
• Strong computer skills with a basic understanding of MS Outlook, Word, PowerPoint, and Excel
• Minimum typing speed of 40 wpm
• Ability to handle large volumes of work while meeting tight deadlines
• Understanding of, and comfort level with, insurance claims
• Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
• Excellent communication skills, both written and verbal. Able to present information and solutions in a professional and courteous manner
• Excellent attention to detail and accuracy
• Able to organize and prioritize tasks in order to complete all work assigned
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
• Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.
• Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
• #digitech