Patient Collections Research Specialist - Digitech - Remote

Summary

Essential Duties and Responsibilities

• Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment
• Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes
• Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information
• Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details
• Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information
• Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements
• Manage correspondence through, mail and email in a professional and courteous manner
• Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlines
• Additional job duties as assigned

Skills/Experience Required

• Education: High School Diploma or equivalent
• Strong ability to multi ‑ task and manage competing priorities
• Collaborative team player who works effectively across departments
• Professional and courteous phone presence when outreach is required
• Ability to remain calm, organized, and composed in a deadline ‑ driven environment
• Solid computer proficiency; comfortable working with dual monitors and multiple systems.
• Demonstrated attention to detail with strong follow ‑ through and accuracy
• Previous experience interacting with the public or handling sensitive information is helpful.
• Reliable, punctual, and accountable for individual work quality and outcomes
• Quick learner who is comfortable asking questions and seeking clarification to ensure accuracy and compliance
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
• Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.
• Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
• #digitech