Spare Parts Specialist

About BYD

Subordinates: None

About the Role

Key Responsibilities

• :
• Manage spare parts demand planning, stock level monitoring, and replenishment cycles to maintain optimal inventory at the distributor and dealer levels.
• Coordinate with BYD HQ and regional supply chain teams to ensure timely parts availability aligned with vehicle population growth across MEA.
• Support distributor parts managers in executing purchase plans, managing slowmoving stock, and achieving targeted parts fill rates.
• Process and track parts orders, back-orders, and emergency shipments, resolving supply issues in collaboration with logistics and customs teams.
• Maintain accurate parts catalogues, pricing schedules, and supersession data in coordination with BYD technical and commercial teams.
• Monitor distributor compliance with BYD aftersales parts policies, including stocking requirements, storage standards, and reporting obligations.
• Assist in developing and updating the regional spare parts policy, purchase plan annexes, and parts business KPI frameworks.
• Provide parts-related technical support to service advisors and workshop teams, including parts identification for BYD EV platforms.
• Track and report parts sales performance, gross margin contribution, and absorption rate data on a regular basis.
• Provide spare parts management training to the distributors on the BYD related systems to ensure efficiency.

Main Duties

• Execute the annual spare parts purchase plan and coordinate with distributors to align order volumes with workshop demand and vehicle fleet size.
• Maintain the parts inventory management system, ensuring data accuracy for part numbers, descriptions, pricing, and supersessions.
• Coordinate with logistics providers and freight forwarders for inbound shipments, managing documentation, customs clearance, and delivery timelines.
• Conduct regular inventory audits at distributor locations and support corrective action planning for stock discrepancies or obsolescence.
• Prepare and distribute monthly parts performance reports covering fill rate, order fulfilment, backorder ageing, and stock turnover.
• Liaise with the BYD HQ parts team on new model introductions, ensuring pre-launch stocking of critical parts in line with service readiness timelines.
• Support warranty parts return processes, including documentation, inspection, and credit processing in accordance with BYD warranty policy.
• Assist in developing counter staff and parts personnel at distributor locations through product training and operational guidance.
• Monitor market pricing for key parts lines and provide input into BYD MEA parts pricing strategy to maintain competitiveness and margin targets.

Requirements & Competencies

• Bachelor's degree in Engineering, Supply Chain, Business Administration, or a related field.
• Minimum 5 years of experience in automotive spare parts operations, preferably within a commercial vehicle or OEM aftersales environment.
• Experience with Chinese automotive brands or EV platforms is a strong advantage.
• Proficiency in dealer management systems (DMS) and parts inventory tools; SAP or similar ERP experience preferred.
• Strong analytical skills with the ability to interpret parts sales data, inventory metrics, and supply chain KPIs.
• Solid understanding of the GCC automotive market, import regulations, and customs processes.
• Excellent communication and coordination skills with the ability to work across distributor, logistics, and OEM stakeholder groups.
• Detail-oriented and organised, with the ability to manage multiple priorities in a fastpaced environment.
• Proficiency in Microsoft Excel; experience with data visualisation tools is a plus.
• Fluency in English required; Arabic or Mandarin language skills are an advantage.